Leader, Renewals(Hybrid)

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

This role is part of Cisco’s Customer Experience organization, a fast-growing team dedicated to delivering profitable growth and outstanding customer journeys throughout the lifecycle of Cisco solutions.

Your Impact

As a Leader Renewals Manager, you will play a critical strategic and leadership role in driving Cisco’s renewals portfolio. You will lead and empower a team of Renewal Managers to implement renewal contracts for Cisco products and services across multiple customer accounts. Your focus will be on ensuring timely renewals, minimizing financial attrition, and growing revenue through upsell and cross-sell opportunities.

• Lead and develop a team of Renewal Managers to drive the end-to-end renewals process from opportunity identification through negotiation to contract closure.
• Develop and execute renewal strategies that increase sales penetration and improve recurring revenue within assigned territories or portfolios.
• Collaborate with Customer Experience Executives (CXE), Customer Success Managers (CSM), and sales teams to co-create coordinated account and success plans.
• Monitor market trends, competitor activities, and customer feedback to inform renewal strategies and risk mitigation plans.
• Represent the renewals function in internal leadership meetings and contribute to business development initiatives.

Minimum Qualifications

• Bachelor’s degree in business, Finance, or a related field.
• 6+ years of leadership experience specifically managing large-scale, complex contract renewals and high-stakes negotiation strategies.
• 4+ years of direct experience managing subscription and software revenue portfolios, with a proven track record of minimizing attrition and driving growth.
• Demonstrated expertise in financial forecasting and data accuracy, with the ability to implement and enforce rigorous process management policies.
• Proven experience leading cross-functional teams to orchestrate coordinated account plans and deliver successful customer outcomes.

Preferred Qualifications

• Excellent executive communication and presentation skills.
• Skilled negotiator with a strategic approach and experience handling complex contract renewals.
• Collaborative leader who can orchestrate cross-functional teams and build strong internal and external relationships.
• Experience and active learner with AI Tools/platforms- including Circuit, Cisco AI for Sales, CXAI, Gong, and other AI tools. 
• Industry certifications such as ITIL, PMP, COBIT, or Six Sigma.
• Proficiency in Salesforce and Microsoft Office suite (Outlook, Excel, Word, PowerPoint).

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.