Lead Technology Business Systems Consultant

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About This Role:
Wells Fargo is seeking a Lead Technology Business Systems Consultant in technology as part of the Wealth & Investment Management Technology team. This role leads complex, enterprise-wide initiatives by partnering closely with business and technology teams to deliver strategic, scalable technology solutions that address highly complex business needs.
Candidate will lead major incident command center operations for major impact and high urgency issues events, serving as the central point of coordination across technology, business, and vendor teams to drive rapid service restoration and minimize customer impact. This role directs structured incident bridge calls with clear ownership, accountability, and disciplined cadence, while maintaining end-to-end visibility of system and business impacts. Translates complex technical issues into clear, business-focused communications and executive updates, ensuring stakeholders are informed of risks and recovery progress. Captures real-time actions and decisions to drive resolution from mitigation through root cause and sustainable remediation, and ensures seamless transition to problem management with corrective and preventative actions. Additionally, leads post-incident reviews, strengthens incident readiness and resilience, and enhances communication, reporting, and knowledge management practices, leveraging AI tools to improve efficiency, insight generation, and overall incident response effectiveness.
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In This Role, You Will:

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through work experience, training, military experience, or education
• 5+ years of experience with ITIL Incident Management and Problem Management frameworks
• 3+ years of hands on experience with ITSM, monitoring, and operational tools such as ServiceNow, Splunk, Grafana, Dynatrace, AppDynamics, Jira, Everbridge, Power BI/Tableau,
• 1+ years of experience using AI tools such as Copilot or similar to improve operational efficiency, including summarizing complex information, generating business communication, extracting key actions and decisions, and ensuring responsible usage with validation, accuracy, and data sensitivity controls

Desired Qualifications:

• Experience operating within a centralized technology command center or major incident management function
• Strong ability to translate customer impact into measurable business outcomes (clients affected, revenue impact, regulatory exposure)
• Experience in financial services or other highly regulated environments
• Familiarity with enterprise incident communication frameworks, templates, and governance models
• Strong analytical skills to identify trends, risks, and systemic issues across incidents
• Experience collaborating with global teams across multiple time zones
• Proven experience leading large-scale, high-pressure incident bridges involving multiple teams and stakeholders
• Demonstrated ability to communicate complex technical situations in clear, concise business terms, including executive-level reporting
• Experience driving root cause analysis and ensuring execution of corrective and preventative actions
• Strong organizational navigation skills with the ability to influence teams across multiple functions without direct authority

Job Expectations:

• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position
• Position offers a hybrid work schedule
• Flexibility to work in a 24/7 environment, including weekends and holidays

Posting Locations:

• 1525 W W T Harris Blvd. - Charlotte, North Carolina 28262

Posting End Date:
30 Jul 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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