Wells Fargo is back in the office collaborating for fabulous outcomes!
This role is a hybrid position and in the office three days a week, posted in the cities on the req.
There is no Visa sponsorship or Visa transfers for this role.
About This Role
Wells Fargo is seeking a Cybersecurity Platform SRE Manager to take ownership of the reliability, resilience, and operational excellence of mission-critical cybersecurity platforms supporting a 24×7 global enterprise. This is a leadership role for someone who cares deeply about system health, takes accountability for outcomes, and enjoys solving complex operational challenges at scale.
You will lead a team of Site Reliability Engineers responsible for keeping core security services stable, performant, and secure under real-world conditions. The work spans incident response, automation, observability, and continuous improvement, with a strong emphasis on building durable systems and proactively reducing risk.
You will partner closely with Cybersecurity, Cloud, Infrastructure, and application teams to set reliability standards, strengthen platform resilience, and drive operational discipline across the service lifecycle.
This role is ideal for a leader with experience in site reliability engineering or large-scale production environments who thrives on ownership, values clear accountability, and is energized by improving how critical security platforms are built, operated, and supported at enterprise scale.
Key Responsibilities
• Own cybersecurity platform reliability:
Define and track SLIs/SLOs, capacity plans, and reliability improvements to ensure availability, performance, and resilience across cybersecurity platforms such as identity services, secrets management, authentication services, and security tooling.
• Lead a 24×7 operational model:
Manage on-call rotations, incident response, and escalation processes; participate in Major Incident Management and ensure timely communication and follow-through.
• Engineer for resiliency:
Guide the team in failure mode analysis, resiliency testing, high-availability architectures, backup and recovery validation, and disaster recovery exercises.
• Drive automation and operations as code:
Promote CI/CD, infrastructure as code, automated health checks, configuration management, and self-service tooling to reduce operational toil.
• Strengthen observability:
Establish consistent logging, metrics, dashboards, alerting, and service health reporting using modern observability platforms.
• Manage risk and compliance obligations:
Partner with Risk and Compliance teams to support audit readiness, change governance, access controls, and regulatory expectations such as SOX, FFIEC, GLBA, and PCI, where applicable.
• Lead and develop engineers:
Manage, coach, and grow a team of SRE and platform engineers; set clear goals, support skill development, and foster a blameless, learning-oriented culture.
• Partner across the organization:
Collaborate with platform owners, security architects, cloud teams, and application teams to align reliability priorities and deliver stable, scalable cybersecurity services.
• Report on outcomes:
Communicate operational health, incidents, risks, and improvement initiatives through clear metrics and leadership-ready updates.
Required Qualifications
• 5+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Experience operating enterprise-scale cybersecurity or critical infrastructure platforms in a 24×7 environment
• Working knowledge of SRE principles including SLIs/SLOs, error budgets, incident response, and post-incident reviews
• Hands-on experience with cloud platforms such as AWS, Azure, and/or GCP
• Familiarity with automation, CI/CD pipelines, and infrastructure-as-code tools such as Terraform, ARM, or CloudFormation
• Experience supporting change management, audit activities, and operational controls in regulated environments
• Strong communication and collaboration skills across engineering, security, and risk teams
Desired Qualifications
• Exposure to cybersecurity platforms such as identity services, secrets management, authentication systems, and endpoint or infrastructure security tooling
• Experience with containerized environments and orchestration platforms such as Kubernetes
• Familiarity with observability tools including Prometheus, Grafana, Splunk, Elastic, or OpenTelemetry
• Scripting or programming experience in Python, Bash, PowerShell, or Go
• Knowledge of Zero Trust concepts, strong authentication, and secure service design
• Experience in financial services or other highly regulated industries
• Relevant certifications such as CISSP, CISM, cloud, DevOps, or SRE certifications
Key Metrics and Outcomes (Examples)
• Service reliability: SLO attainment, uptime, latency, and error rates
• Operational excellence: Reduction in toil, MTTR/MTTD improvement, and incident recurrence reduction
• Change quality: Deployment success rates and recovery time following failed changes
• Risk and compliance: Timely remediation of audit issues and control gaps
• Team health: Engagement, skill development, and operational readiness
Work Environment
• Coverage: Participation in a 24×7 on-call and incident leadership rotation
• Travel: Up to 15%
• Flexibility: Hybrid work environment with 3 days in office and 2 days remote
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$119,000.00 - $187,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
10 May 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
This role is a hybrid position and in the office three days a week, posted in the cities on the req.
There is no Visa sponsorship or Visa transfers for this role.
About This Role
Wells Fargo is seeking a Cybersecurity Platform SRE Manager to take ownership of the reliability, resilience, and operational excellence of mission-critical cybersecurity platforms supporting a 24×7 global enterprise. This is a leadership role for someone who cares deeply about system health, takes accountability for outcomes, and enjoys solving complex operational challenges at scale.
You will lead a team of Site Reliability Engineers responsible for keeping core security services stable, performant, and secure under real-world conditions. The work spans incident response, automation, observability, and continuous improvement, with a strong emphasis on building durable systems and proactively reducing risk.
You will partner closely with Cybersecurity, Cloud, Infrastructure, and application teams to set reliability standards, strengthen platform resilience, and drive operational discipline across the service lifecycle.
This role is ideal for a leader with experience in site reliability engineering or large-scale production environments who thrives on ownership, values clear accountability, and is energized by improving how critical security platforms are built, operated, and supported at enterprise scale.
Key Responsibilities
• Own cybersecurity platform reliability:
Define and track SLIs/SLOs, capacity plans, and reliability improvements to ensure availability, performance, and resilience across cybersecurity platforms such as identity services, secrets management, authentication services, and security tooling.
• Lead a 24×7 operational model:
Manage on-call rotations, incident response, and escalation processes; participate in Major Incident Management and ensure timely communication and follow-through.
• Engineer for resiliency:
Guide the team in failure mode analysis, resiliency testing, high-availability architectures, backup and recovery validation, and disaster recovery exercises.
• Drive automation and operations as code:
Promote CI/CD, infrastructure as code, automated health checks, configuration management, and self-service tooling to reduce operational toil.
• Strengthen observability:
Establish consistent logging, metrics, dashboards, alerting, and service health reporting using modern observability platforms.
• Manage risk and compliance obligations:
Partner with Risk and Compliance teams to support audit readiness, change governance, access controls, and regulatory expectations such as SOX, FFIEC, GLBA, and PCI, where applicable.
• Lead and develop engineers:
Manage, coach, and grow a team of SRE and platform engineers; set clear goals, support skill development, and foster a blameless, learning-oriented culture.
• Partner across the organization:
Collaborate with platform owners, security architects, cloud teams, and application teams to align reliability priorities and deliver stable, scalable cybersecurity services.
• Report on outcomes:
Communicate operational health, incidents, risks, and improvement initiatives through clear metrics and leadership-ready updates.
Required Qualifications
• 5+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Experience operating enterprise-scale cybersecurity or critical infrastructure platforms in a 24×7 environment
• Working knowledge of SRE principles including SLIs/SLOs, error budgets, incident response, and post-incident reviews
• Hands-on experience with cloud platforms such as AWS, Azure, and/or GCP
• Familiarity with automation, CI/CD pipelines, and infrastructure-as-code tools such as Terraform, ARM, or CloudFormation
• Experience supporting change management, audit activities, and operational controls in regulated environments
• Strong communication and collaboration skills across engineering, security, and risk teams
Desired Qualifications
• Exposure to cybersecurity platforms such as identity services, secrets management, authentication systems, and endpoint or infrastructure security tooling
• Experience with containerized environments and orchestration platforms such as Kubernetes
• Familiarity with observability tools including Prometheus, Grafana, Splunk, Elastic, or OpenTelemetry
• Scripting or programming experience in Python, Bash, PowerShell, or Go
• Knowledge of Zero Trust concepts, strong authentication, and secure service design
• Experience in financial services or other highly regulated industries
• Relevant certifications such as CISSP, CISM, cloud, DevOps, or SRE certifications
Key Metrics and Outcomes (Examples)
• Service reliability: SLO attainment, uptime, latency, and error rates
• Operational excellence: Reduction in toil, MTTR/MTTD improvement, and incident recurrence reduction
• Change quality: Deployment success rates and recovery time following failed changes
• Risk and compliance: Timely remediation of audit issues and control gaps
• Team health: Engagement, skill development, and operational readiness
Work Environment
• Coverage: Participation in a 24×7 on-call and incident leadership rotation
• Travel: Up to 15%
• Flexibility: Hybrid work environment with 3 days in office and 2 days remote
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$119,000.00 - $187,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
10 May 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo Charlotte, North Carolina, USA Office
355 W Martin Luther King, Jr BLVD, Charlotte, NC, United States, 28202
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