Lead Product Designer

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 We are seeking a Lead Product Designer to join our Identity & Access Management (IAM) product team. In this pivotal role, you will drive design excellence and user experience for our authentication, registration, profile/account creation, and account recovery flows—balancing seamless user experiences with robust security, transparency, and user control. You will collaborate closely with product managers, engineers, and other designers to translate complex technical requirements into intuitive, accessible, and secure user experiences.

Overview:

We are seeking a Lead Product Designer to join our Identity & Access Management (IAM) product team. In this pivotal role, you will drive design excellence and user experience for our authentication, registration, profile/account creation, and account recovery flows—balancing seamless user experiences with robust security, transparency, and user control. You will collaborate closely with product managers, engineers, and other designers to translate complex technical requirements into intuitive, accessible, and secure user experiences. This position is ideal for a designer with a proven track record, seeking an opportunity to lead strategic design initiatives while remaining hands-on with craft and delivery. You will drive prioritization, planning, and decision-making across multiple product teams, while creating exceptional user-centered experiences that achieve business goals and exceed user expectations. The team is focused on integrating and developing best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment.
 

Key Responsibilities:

• Lead the end-to-end design process for IAM features and products, from discovery and user research through prototyping, testing, and final delivery

• Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables.

• Work collaboratively with cross-functional teams to define user needs, business requirements, and technical constraints.

• Lead and execute strategic design initiatives that elevate product experiences and support organizational goals.

• Model exemplary design practices for the team—demonstrating rigor in research, design, file organization, prototyping, and presentation.

• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment.

• Foster a collaborative design culture by providing actionable feedback in weekly design critiques, mentoring peers, and delegating responsibilities on cross-team projects.

• Establish and maintain design systems and documentation for authentication, account management, and recovery workflows.

• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly.

• Partner with CX Insights to create long-term research strategies and facilitate ongoing discovery and iterative delivery.

• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture.

• Advocate for user privacy, security, and transparency throughout the product lifecycle.

Key CompetenciesBig Picture Thinking

• Ability to see the big picture and make good design decisions that may require trade-offs between business goals and design standards.

• Dedicated to envisioning and influencing the entire ecosystem to create a seamless, holistic experience for consumers.

• Ability to precisely articulate design rationale through a compelling narrative.

• Demonstrated ability to create designs that excite stakeholders just as much as users.

Leadership

• Ability to influence senior leaders, peers, and diverse teams consisting of a multitude of perspectives.

• Encourage creativity and risk-taking.

• Relentless advocacy for solutions that solve real user problems and remove barriers for our consumers.

Professionalism

• Have a strong professional presence, be approachable, respectful, open, transparent, and easy to work with – even in stressful, challenging situations.

• Be flexible – able to change course when needed.

• Have self-awareness, be comfortable receiving feedback, and work to continually improve.

• Make complex things simple, even when in white space and confronted with unclear situations.

• Possess excellent verbal, written, and presentation skills.

Use your skills to make an impact
 

Role Essentials:

• 6+ years of experience in Product Design, with a proven track record in Identity & Access Management or related domains (authentication, registration, account creation, security flows).

• Demonstrated experience of UX and interaction design methodologies, with a strong portfolio showcasing end-to-end IAM experiences.

• Understanding of security, privacy, and regulatory requirements impacting user identity.

• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality.

• Demonstrated ability to design complex transactional user interfaces and interactions.

• Excellent communication, presentation, and stakeholder management skills.

• Strategically adept with a penchant for curiosity.

• Understanding of accessibility standards and security principles.

• In-depth knowledge of performance metrics.

• Mastery of Figma

Role Desirables

• Experience in regulated environments such as Healthcare, Finance, etc.

• Self-starter who can make significant progress with minimal guidance.

• Experience creating inclusive and accessible designs, particularly for senior adults.

• Ability to be flexible in a fluid and dynamic environment.

• Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively.

• Familiarity with online usability testing platforms such as UserZoom or Usertesting.com.

• Excellent analytical and process-oriented skills.

• Excellent verbal, written and presentation skills.

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert:  Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file.  When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$104,000 - $143,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.