Lead, Life Operations Reporting

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Life Operations Reporting Lead to join our Consumer Markets Division (CMD) in Charlotte, NC.

As an Operations Reporting Lead you’ll move Pacific Life, and your career, forward by providing advanced reporting expertise and thought leadership for Multilife and Inforce reporting. This role serves as the primary subject‑matter expert, shaping reporting strategy, supporting complex escalations, and ensuring reporting solutions align to business needs, service expectations, and operational priorities.

How you’ll help move us forward:

• Lead the design, delivery, and continuous improvement of Multilife reporting solutions
• Serve as the primary point of contact for complex reporting inquiries and escalations
• Translate business needs into clear reporting requirements and solutions
• Identify trends, risks, and insights within reporting data and proactively communicate implications
• Partner with senior stakeholders across Operations, Distribution, and Technology
• Establish reporting standards, documentation, and best practices
• Mentor and provide guidance to reporting specialists and peers
• Support enterprise initiatives related to data integrity, transparency, and service excellence

The experience you bring:

• 8+ years of operations, reporting, or account management experience
• Advanced analytical and reporting capabilities
• Strong communication, stakeholder management, and problem‑solving skills
• Ability to operate with minimal supervision, prioritizing work effectively and driving timely execution
• Deep reporting & operational expertise to analyze data, identify issues, and deliver clear, actionable solutions
• Navigate complex, undefined problems; evaluate options and recommend best‑practice approaches aligned to business needs
• Serve as a trusted partner and informal leader, helping peers adopt standards and resolve complex reporting challenges

What makes you stand out:

• College degree or equivalent experience required
• Hands-on experience supporting operations reporting within the life insurance industry, with a strong understanding of inforce related data

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.