Lead Industry Solution Specialist

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 11/27/2026.

Department Description:

The mission of the Healthcare and Life Sciences (HLS) Industry Solution Specialists team is to build, deliver and support demonstration environments for use by our HLS solution engineers (SEs) here at Salesforce. The team's industry domain & technical expertise is leveraged to create compelling HLS product demonstrations and industry assets that enable Solution Engineers to show and tell the story of how healthcare and life sciences organizations can achieve remarkable results with Salesforce. With these demo environments, SEs have what they need to deliver a best practice demo for HLS industries and enable our SEs to scale, innovate and provide the best product demonstrations of their careers.

Role Description:

We are looking for a Payer Industry Solution Specialist to join our team. This is a unique opportunity to work alongside senior leadership from Solutions, Product, Engineering, and Sales to drive the future of our demo strategy. You will help shape the direction of our demos, ensuring they remain relevant, engaging, and aligned with the go to market strategy and the needs of our customers.

Your Impact:

• Own the definition of the Payer content of the Health demo environment from idea to reality: use case/feature prioritization, storyboarding, validation, demo script definition. 
• Lead requirements gathering and identification of use case priority in partnership with industry SE, Marketing and Product teams.
• Project manage solution engineering SMEs as they participate in the demo process and our demo programs. Build & provide templates, enablement, etc to support the program.
• Ensure that the totality of Payer demos/demo scripts in the demo org tell a cohesive, compelling story grounded in a common data set and personas and in alignment with industry solutions and GTM priorities.
• Understand the newest Salesforce features for Health Cloud to ensure they are incorporated into our demos in a relevant way; keep up with the pace of 3x/year Salesforce product releases. This is an environment where you are always learning!
• Work closely with the ISS Release Manager and Developers in a Scrum framework to build our demo requirements for the demo org. Document requirements. Support build as needed. Participate in testing as part of the sprint process. 
• Monitor and respond to demo related questions; work with developers to troubleshoot issues with the demo environment and collaborate with technical teams as needed to resolve them.
• Project manage SE SMEs to create & maintain related demo enablement assets and content repositories - scripts, videos, how-tos and to participate in demo training delivery.
• Lead QBRs with stakeholders, sharing demo deliverables and impact, and reporting on demo success metrics.
• Partner closely with the Solutions CoE demo team to align and inform each other’s demo strategy and priorities.
• Own end-to-end readiness for Payer demo booths at Salesforce and 3rd-party industry events; partner on keynote demos. Deliver demos at these events. 
• Build and deliver technical and domain enablement for the SE audience
• Strategic sales support: Engage on sales opportunities that require your domain, product & technical expertise.

Qualifications:

Technical & Domain Expertise:

• 7+ years of experience in solution engineering, technical pre-sales, or related fields.
• Deep knowledge of the Salesforce platform and products
• Hands-on experience with AI-driven technologies

• Deep understanding of the Health industry, market and business needs.
• A track record of driving transformative initiatives in a highly dynamic environment.
• Demonstrated experience writing compelling demo scripts & narratives.
• Experience building scale assets.

Collaboration, Influence & Execution:

• Ability to influence and collaborate effectively across teams to drive alignment and execution. 
• Strong communication skills, both written and verbal. Responsive with a customer service mindset. 

• Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment and to work cross-functionally with technical and business teams to drive projects to completion.
• Exceptional attention to detail and strong organizational skills

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $134,750 - $210,910 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $148,190 - $231,980 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.