Lead Case Manager - North Carolina Disaster Management

ICF seeks a Case Manager Lead to support and promote recovery through Community Development Block Grant Disaster Recovery (CDBG-DR) programs for Hurricane Helene-impacted counties in Western North Carolina. As a Case Manager Lead, you will work closely with other members of the Case Management Team, Project Team and the Program Manager; clearly communicate case management production, and provide guidance and oversight of case managers.

To be considered for these opportunities, you must reside in one of the following areas: Buncombe County, Henderson County, Haywood County, Madison County, McDowell County, Mitchell County, Rutherford County, Watauga County, and Burke County.

Compensation: While the range below is broader, this position will offer a salary range in the mid to upper 70s, as determined by the hiring team.  Higher education and experience will not change this salary range. 

This position is full-time, benefit-eligible, and on-site and requires, but is not limited to, the following responsibilities:  

Key Responsibilities:   

• Provide supervision and oversight of case managers to ensure quality and consistency in case management practices. 
• Monitor case manager performance and ensure timely delivery of services to disaster-affected individuals and families 
• Support the design and delivery of initial and ongoing training for case managers as policies, procedures, and guidance are updated. 
• Coordinate with program team members, including QA/QC staff, construction teams, and community partners, to ensure comprehensive support for applicants’  recovery processes 
• Assist the Program Manager (PM) with daily operational support. 
• Prepare detailed reports on production metrics and outcomes for program evaluation. 
• Monitor and report any findings of fraud, waste, and abuse within disaster case management activities. 
• Communicate with applicants by phone, email, and in-person to communicate program requirements, case status, and escalations 
• Use the system of record to support application intake and process applications for eligibility determination 
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures  
• Interact with staff from local, state, and federal government agencies  
• Provide oversight and support for public outreach events and off-site applicant meetings  
• Manage multiple priorities and work limited overtime, as necessary. 
• Advise senior leadership and management, as needed.  
• Perform other duties as required.    

Minimum Qualifications:   

• High School Diploma 
• 5+ years of work experience with case management, public housing, or disaster recovery, related work 
• 3+ years in a supervisory or management role 
• 3+ years of experience with Microsoft Office (Microsoft Word, Excel and PowerPoint) and Adobe Acrobat.  

Preferred Skills/ Experience/ Qualifications: 

• Experience working in a consulting firm, development organization, or public agency preferred 
• Experience in the field of housing reconstruction or rehabilitation  
• Experience delivering training and technical assistance. 
• Excellent professional verbal and written communication skills, able to work in a fast-paced environment with flexibility to adapt to changing priorities and deadlines. 
• Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, disaster-related documentation and other program-related documents.  
• Demonstrated ability to review documents at a close level of detail and catch subtle differences.  
• Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment.  
• Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.  
• Ability to work successfully with socioeconomically and a variety of applicants 
• A flexible schedule that can accommodate some evening or weekend work as may be required. 
• Experience in disaster recovery and/or housing support services or programs.  
• Bilingual in English and Spanish is a plus.     

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.

Working at ICF

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Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$73,722.00 - $125,327.00

N Carolina Client Office (NC88)