Lead Application Support Engineer

About this role:
Wells Fargo is seeking a highly skilled Principal Engineer to play a pivotal role in advancing our Payment Operations technology landscape. This role is an opportunity to shape mission-critical systems that support Wires Operations and Payment Investigations, a cornerstone of our global payments infrastructure. From ACH (Automated Clearing House) and Instant Payments to Lockbox and ISO 20022 (International Organization for Standardization) modernization, our Payment Services Operations are at the forefront of innovation and transformation. As part of this team, you'll collaborate with top-tier engineers, risk and compliance experts, and business leaders to deliver secure, scalable, and high-performing solutions that impact millions of transactions daily. This leader will be part of a technology led transformation to automate thousands of manual test scripts to reduce testing timelines. Additionally, this pro-active associate will drive the modernization, consolidation, and automation of the Payments Investigations platform to increase productivity for our Operations partners. If you're passionate about engineering excellence, automation, and making a tangible impact in financial services, this is the role for you.
In this role, you will:

• Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership

Required Qualifications:

• 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Agile methodology experience and working closely with product partners
• 1+ year of Payments Industry experience
• 1+ year of experience with workflow engines utilized for Payment Investigations (ex; Pega Smart Investigate, IBM Business Automation Workflow (BAW), Finastra, Temenos Payments, FIS Payment Hub / FIS Compliance Suite, Appian, etc.)

Desired Qualifications:

• 3+ years' experience with Business Process Management / workflow technologies
• 5+ years of Java development
• 5+ years of RDBMS/NoSQL Development
• 1+ Years of Pega Smart Investigate experience
• Pega Certification - LSA - Lead System Architect, Part 2
• 7+ years' experience working with CI/CD (Continuous Integration, Continuous Delivery) / EPL (Enterprise Pipe Line)
• 5+ years of Wires / ACH or other payments specific experience.
• 5+ years experience with Test Automation and Performance Benchmarking tooling
• 3+ years experience with Springboot or equivalent framework

Job Expectations:

• This position offers a hybrid work schedule.
• Relocation assistance is not available for this position
• Ability to travel up to 5% of the time

Posting End Date:
1 May 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.