Lead Administrator

Description and Requirements
The Team You Will Join
Join MetLife's Retirement & Income Solutions team and help shape the future of financial security for millions. As the trusted market leader in institutional retirement, you'll contribute to delivering $5.5 billion in annual benefits payments to almost one million retirees and beneficiaries. Here, you'll work with annuities, risk solutions, and stable value products that help companies reduce risk and maintain financial strength while empowering individuals to retire with confidence. Join us to help solve today's most complex retirement challenges and make a lasting impact on our customers' lives.
The Opportunity
The Lead Investment Administrator is responsible for day-to-day transaction processing for MetLife Stable Value Products . This is an exciting opportunity to establish and maintain positive and professional relationships with clients and business partners by administering a portfolio of contracts by ensuring timeliness of transaction processing, regulatory reporting, statement issuance, and escalation resolution.
Key Responsibilities

• Under general supervision, perform day-to-day transaction processing (deposits, withdrawals, and transfers)

• Read, interpret, and determine the transactions of a newly arrived client trade sheet. Seek clarity when needed and complete pre-work communication before proceeding.
• Update financial, administrative, and imaging systems with transaction information and related documentation.
• Perform peer review for accuracy of previous-day transactions on the pensions accounting system. Notify originating administrator of errors and propose solutions.
• Review Annual Schedule A and C Form 5500 Reports for accuracy prior to automated mailing. Investigate discrepancies between reports and records in the financial management system. Perform recalculations or create manual reporting as needed. Set up automated delivery of Annual reporting for new contracts.
• Ensure online client access to monthly fund balance statements. Obtain and verify client access information and initiate client access to statements for new contracts.
• Resolve internal and external client escalations within one business day and determine best course of action

Required Qualifications

• 2-5+ years of relevant experience
• High School diploma or equivalent required
• Excellent verbal and written communication skills
• Accuracy/Attention to Detail
• Problem-solving and analytical skills
• Ability to manage multiple priorities and multiple tasks simultaneously
• Skilled at working independently and as a team
• Able to build and maintain positive working relationships with associates, clients, and intermediaries
• Proficient use of Microsoft Office tools (Excel, Word, Outlook, etc.)
• Ability to proficiently learn and use core systems
• Able to review lengthy trade documents, ensure their accuracy and validity, and extract pertinent information

Preferred Qualifications

• Financial or insurance industry experience
• 4-year college degree
• Knowledge of Retirement & Income Solution Operations. Can identify the major product offerings and activities of the operations and administrative support process. Understands basic principles, processes, and terminology of the business
• Preference for US East Coast candidates due to working hours

The expected salary range for this position is $45,000 - $60,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.