Provide remote technical support for hardware, software, and network issues; install, configure, and maintain computer systems and LAN/WAN; troubleshoot system and network problems; assist with VPN setup; use Remedy, Jira, and other IT management tools; collaborate with IT team.
This is a remote position.
Job Summary:
We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role requires a strong knowledge of desktop support, operating systems, computer networking, and troubleshooting techniques.
Responsibilities:
- Provide technical support to end-users for hardware, software, and network-related issues
- Install, configure, and maintain computer systems
- Troubleshoot system and network problems
- Set up and maintain LAN/WAN networks
- Assist with VPN setup and support
- Collaborate with the IT team to resolve issues promptly
- Utilize tools such as Remedy, Jira, and other IT management software
Qualifications:
- Proficiency in Linux, Mac OS, and Windows operating systems
- Strong knowledge of computer hardware components
- Experience with computer networking concepts
- Familiarity with VPN technologies
- Ability to diagnose and resolve technical issues
- Excellent problem-solving skills
- Strong communication and interpersonal abilities
This position offers a competitive salary based on experience and skills. Join our team to enhance your IT support capabilities in a dynamic work environment.
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
