IT Support Specialist - Onsite

We are seeking an IT Support Specialist to provide hands-on technical support to faculty, staff, and users in a campus environment. The ideal candidate should have experience troubleshooting hardware, software, Windows/MacOS systems, and classroom technology.

• Install, configure, troubleshoot, and repair desktops, laptops, scanners, and other IT peripherals.

• Provide technical support for Windows and MacOS environments.

• Troubleshoot classroom technology, including projectors, smartboards, and video conferencing tools.

• Assist users with hardware and software-related issues.

• Maintain hardware and software inventory and asset records.

• Follow IT security standards, data privacy policies, and organizational procedures.

• Provide hands-on technical training to faculty and staff.

• Prepare technical documentation, user guides, and instructional materials.

• Support the IT Manager with daily IT operations and departmental objectives.

• Associate's degree in IT, Computer Science, or a related field, or equivalent professional experience.

• Hands-on experience troubleshooting Windows/MacOS environments.

• Experience supporting desktops, laptops, and computer peripherals.

• Familiarity with classroom technology such as projectors, smartboards, Zoom, Microsoft Teams, or WebEx.

• Basic understanding of IT security and data privacy.

• Strong troubleshooting, communication, and customer service skills.

• Ability to work 100% onsite in Petersburg, VA.

• CompTIA A+ or Network+ certification.

• Google IT Support Professional Certificate.

• Previous Help Desk or Desktop Support experience.

• Experience working in an academic, university, or corporate IT environment.

• Ability to lift and move computer equipment weighing up to 30 lbs.

• Comfortable providing hands-on technical support in classrooms and office environments.

• Strong organizational skills and ability to maintain accurate records.

Interested candidates: Please share your updated resume along with your availability and contact details.