IT Service Delivery Analyst II

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
What does it mean to live the Caterpillar Experience?
It means you play a part in building a better world. You contribute to a winning culture-a spirit of accountability-that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world.
Job Summary:
Caterpillar's Information Technology (IT) organization is looking for a Service Delivery Analyst to support and lead key vendor management activities (selecting, negotiating, terminating, purchasing/licensing contracts) for specific Caterpillar IT departments. This position is part of the Vendor Management Office (VMO) and supports IT service owners to deliver the best value third party IT products, services and solutions through improved vendor performance, optimized vendor relationships, contract management and risk management.
What You Will Do:

• Manage the operations for the selecting, negotiating, extending, terminating, purchasing/licensing and renegotiating contracts for the acquisition of equipment, materials, products, technology and services.
• Collaborate with business/service owners throughout the contract lifecycle to accurately develop contract forecasts and oversee processing of purchase requests for third-party IT spend.
• Coordinate with Indirect Procurement, business owners and other key functions on sourcing methods, vendor evaluation & selection, negotiating and contract development / management.
• Engage with business/service owners and vendors to support resolution of low and medium complexity disputes, and other matters requiring a balance of assertiveness, tact, business acumen, and diplomacy.
• Developing and implementing processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc.

What You Have:

• A 4-year degree in Information Technology, Computer Science, Procurement, or a related field - OR equivalent professional experience in lieu of a degree.
• Strong technical work experiences of progressively complex experiences with background in systems hardware, system software, infrastructure, professional services, applications, development methodologies, business planning, project management, and customer focused support.
• Excellent communication and interpersonal skills, with the ability to effectively bridge the gap between business, technical, and vendor teams.
• Strong analytical and problem-solving skills, with the ability to identify voice of the customer business requirements and address performance, process and quality issues.
• Proficient in indirect commercial contract understanding with external vendors, performing analysis and documenting functional business requirements and translating them into technical specifications for the information technology teams.
• Ability to manage multiple negotiations, revaluate and establish priorities, and effectively collaborate with multiple internal and external teams in a dynamic environment.
• Proven track record of working with cross-functional support teams and delivering solutions that meet business needs across a diverse group of businesses.
• Experience working with both business stakeholders and technical teams to deliver successful project deployments on time from the budget, contract and spend lifecycles.
• Familiarity with project management tools and methodologies.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Stakeholder Management: Knowledge of stakeholder management techniques; ability to identify stakeholders, analyze their needs and expectations, and implement various tasks to engage them based on their timing and budgetary needs.
• Vendor Evaluation: Knowledge of IT vendor products and services; experience implementing processes for the evaluation and selection of products, tools, services and infrastructure components and aligning to the business support needs and principles.
• Contracts Management: Knowledge of policies, standards and processes for the management and administration of various types of information technology specific contracts.
• Vendor Management: Knowledge of vendor management methodologies, technologies and processes; ability to drive value from vendors, as well as cost controls, vendor risk mitigation throughout the contract life cycle.
• Communications: Strong written and verbal communications skillset, adapting legal language, commercial terms, obligations, and support documentation that is presented to internal stakeholders for their consideration and approvals, and with vendors during negotiations.

What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Additional Info:

• The ideal location for this role is East Peoria-IL, Dallas-TX, Nashville-TN
• This position requires the employee to work a 5-day-a-week schedule in the office.
• This position may require 10% travel.

About Caterpillar -
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range:
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
July 31, 2025 - August 13, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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