IT Operations Engineer

Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to either Austin TX or Warren MI 3 days per week (T-W-Th) .
The Role
The IT Operations Engineer provides application operations support and application ownership for production-critical applications used at vehicle and propulsion manufacturing sites.
The role monitors system health, responds to incidents, performs troubleshooting, supports deployments and maintenance activities, and follows established procedures to help maintain application availability and reliable plant operations.
You will work with Linux, Windows, databases, cloud services, containers, monitoring tools, and AI-assisted operations capabilities. You will use enterprise generative AI assistants, knowledge-search tools, observability, and workflow automation tools to accelerate troubleshooting and improve support quality.
You will also design, configure, test, and maintain AI agents that can perform repeatable operational tasks such as information retrieval, alert summarization, ticket preparation, health-check analysis, documentation updates, and first-level triage under approved controls.
You will collaborate with senior support engineers, application development, infrastructure, and database teams, and manufacturing partners to resolve issues, complete operational tasks, maintain documentation, and escalate complex or recurring problems.
What You'll Do

• Monitor the health, availability, and performance of manufacturing Vehicle Assembly-related applications and supporting infrastructure.
• Troubleshoot incidents across Linux, Windows, databases, and cloud-based applications in accordance with established service levels.
• Drive AI adoption through Agentic AI solutions and intelligent automation.
• Develop AI workflows that streamline repeatable operations-support activities while reducing manual effort and intervention.
• Apply AI-assisted observability to analyze logs, identify root causes, accelerate resolution, and continuously improve operational performance.
• Execute approved configuration changes, maintenance activities, deployments, patch releases, and recovery procedures.
• Coordinate with application, infrastructure, development, deployment, and database teams during incident resolution.
• Manage certificates, technical documentation, application ownership activities, and support processes.
• Build strong relationships with business partners, technical teams, colleagues, and management.
• Provide remote technical support to manufacturing sites.
• Participate in a 24x7 on-call rotation after completing the required acclimation period.
• Contribute to a collaborative, inclusive, and high-performing team culture.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience.
• 3+ years of experience in information technology, AI-enabled application support, and automation.
• Experience with application deployments, change management, and incident management.
• Experience supporting Linux and Windows operating systems across legacy and cloud environments, as well as databases such as Oracle, PostgreSQL, and SQL Server.
• Strong troubleshooting, analytical, and problem-solving skills, with experience leveraging automation and emerging AI tools.
• Proven ability to analyze logs, monitoring tools, dashboards, and utilities to troubleshoot technical issues and identify root causes.
• Ability to design and configure AI agents, agentic workflows, scripts, and automations that safely streamline repeatable operations tasks, reduce manual effort, and advance AI adoption.
• Strong attention to detail and commitment to data integrity, accuracy, and responsible use of technology.
• Ability to support production-critical applications, identify automation opportunities, and participate in on-call rotations.
• Ability to define success measures for automation, including time saved, cycle-time reduction, quality improvement, reduced rework, and improved operational consistency.
• Ability to manage multiple priorities in a production environment.
• Excellent written and verbal communication skills.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience supporting applications in a manufacturing or plant operations environment.
• Experience with Site Reliability Engineering practices, application monitoring, or service-level objectives.
• Experience with cloud platforms, PostgreSQL, SQL Server, or infrastructure automation.
• Experience with observability, incident management, problem management, or root-cause analysis.
• Experience using Glean or a similar enterprise AI and knowledge-search platform.
• Ability to use generative AI to troubleshoot incidents, summarize technical issues, create runbooks, and improve application-support workflows.
• Strong prompt-writing and AI-output validation skills.
• Understanding of responsible AI use, access controls, data privacy, and protection of confidential information.
• Experience with AI-assisted automation, scripting, APIs, monitoring, or observability tools.
• Knowledge of manufacturing, plant operations, or production-critical systems.

Work Environment
This role supports production-critical applications used by GM manufacturing operations. The position may require support during critical production periods, non-traditional working hours, deployments, patch releases, maintenance windows, and on-call coverage. The role provides remote technical support to manufacturing sites and may require work from a designated GM facility or manufacturing location according to the approved work arrangement.
#LI-CK1
Gm does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship (e.g., h-1b, TN, STEM OPT, F1 etc.) Now or in the future.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.