IT infrastructure Analyst

IT Infrastructure Analyst | HVAC Carrier Enterprise

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Warehouse Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company website: 

www.carrierenterprise.com 

Position Overview

The IT Infrastructure Analyst is responsible for the day-to-day support, maintenance, and optimization of the company's IT infrastructure throughout North America. This role supports a modern, cloud-hosted server environment, Cisco Meraki networking and physical security systems, and a Microsoft 365 ecosystem. Collaborate with senior infrastructure architects and engineers. The ideal candidate brings broad hands-on experience across servers, cloud hosting, and networking, and thrives in a fast-paced distribution environment where uptime and reliability are critical to business operations.

Key Responsibilities

• Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed.
• Maintain current documentation for systems, configurations, and procedures; coordinate with vendors/MSPs and manage service contracts.
• Support IT projects (migrations, upgrades, and new site deployments), including travel to install/coordinate infrastructure at new distribution centers and stores.
• Manage and troubleshoot Cisco Meraki networking (switches, Wi‑Fi access points, security appliances) across all locations.
• Monitor network performance and connectivity; optimize bandwidth utilization and configure/maintain VLANs, VPNs, firewall policies, and segmentation.
• Coordinate Meraki network deployments/refreshes and maintain network documentation (topology, IP management, hardware inventory).
• Administer Cisco Meraki cameras/physical security: configurations, retention policies, user access, placement coordination, and timely troubleshooting.
• Support Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune) including Entra ID user/licensing/conditional access and M365 security/compliance (Defender, DLP, MFA).

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands-on IT experience.

• 3–5 years hands-on IT infrastructure experience, including strong troubleshooting across servers, networking, and end-user systems.
• Cloud and Microsoft skills: manage cloud-hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune).
• Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands-on work in the Meraki dashboard.
• Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy.
• Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts.

Preferred Qualifications

• Cisco Meraki certification (CMNA or equivalent) and Microsoft certifications (MS-102, AZ-104, or equivalent).
• Multi-site/distribution/warehouse support; barcode scanner support; ITIL/ITSM exposure.
• IT/security and modernization: Intune/MDM experience, vulnerability management/patch compliance, and familiarity with AI models.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off
• Invitation to Apply

Full-time and part-time positions are available. To explore this exciting  (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands-on IT experience.

• 3–5 years hands-on IT infrastructure experience, including strong troubleshooting across servers, networking, and end-user systems.
• Cloud and Microsoft skills: manage cloud-hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune).
• Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands-on work in the Meraki dashboard.
• Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy.
• Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts.