Instructional Designer

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

The Instructional Designer & Onboarding Specialist supports Bonterra’s Sales Enablement team by designing and delivering effective learning experiences that accelerate sales team readiness. This role creates, maintains, and iterates onboarding and training programs tailored to specific sales roles and experience levels, using AI-enhanced tools and data insights to drive continuous improvement. The specialist collaborates cross-functionally with sales leaders, product marketing, and other stakeholders to ensure learning content aligns with business objectives and new hires ramp quickly and effectively.

Essential Functions

• Develop and deliver role-based onboarding programs that blend e-learning, workshops, videos, and playbooks using Lessonly and other instructional tools

• Partner with sales leadership to define onboarding plans and ensure alignment with key business priorities and team objectives

• Maintain onboarding content in the LMS, monitor learner progression, and identify points of friction or drop-off for timely resolution

• Create instructional materials using AI-assisted tools to accelerate development and tailor content to learner needs

• Conduct needs analysis in partnership with Enablement Operations and Sales Enablement leadership to prioritize content updates and new learning experiences

• Collaborate with subject matter experts across Sales, Marketing, and Customer Success to ensure accuracy and relevance of training materials

• Measure onboarding effectiveness using Salesforce, Gong, Salesloft, and other tools to refine programs based on performance trends

• Document and update onboarding learning journeys quarterly, reflecting changes in sales processes, tools, and product offerings

• Use gamification and modern instructional design techniques to promote learner engagement and adoption

• Facilitate onboarding sessions or office hours as needed to provide live support and knowledge reinforcement

• Ensure that onboarding materials are accessible, inclusive, and reflect Bonterra’s values and tone

• Maintain accurate onboarding schedules, participation data, and completion metrics for reporting and continuous improvement

LEADERSHIP & NAVIGATION EXPECTATIONS

• This position does not have people management responsibilities

• Able to work independently, prioritize workload, and meet deadlines in a fast-paced environment

• Demonstrates sound judgment and adapts learning content based on feedback and outcomes

KEY BEHAVIORS – THE “HOW”

• Communicates clearly with both technical and non-technical stakeholders

• Applies learning science and instructional design best practices to content creation

• Collaborate with cross-functional teams to achieve shared enablement goals

OUTCOME EXPECTATIONS – THE “IMPACT”

• Delivers scalable learning programs that improve time-to-productivity for new hires

• Ensure sales teams are trained consistently across roles and geographies

• Contributes to performance improvement through targeted, data-driven learning design

Required Minimum Qualifications

• Experience designing and maintaining learning programs using LMS platforms

• Knowledge of sales processes and learning design principles

• Ability to synthesize complex information and create concise, learner-friendly content

• Attention to detail and documentation best practices

• Familiarity with instructional design tools and learning analytics

Preferred Qualifications

• 3+ years of experience in instructional design, sales training, or curriculum development

• Experience with Lessonly, Articulate, Rise, or Camtasia

• Exposure to B2B SaaS sales environments and tools such as Salesforce, Gong, Salesloft

• Familiarity with MEDDIC, Challenger, or Sandler sales methodologies

• Understanding of nonprofit or public sector markets a plus

• Collaborative, adaptable, and energized by building impactful learner experiences.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Compensation

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.

US Base Salary: $60,000 - $75,000

Our Culture:  At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

Candidate Accommodations

If you require assistance due to a disability in the application or recruitment process, please submit a request here.

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We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.