Inside Sales Representative / Mexico Business Development Coordinator

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries.  We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability. 

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe. 

Want to learn more?  Visit us at packaging.toppan.com

Summary Description:

The Inside Sales Representative / Mexico Business Development Coordinator serves as the primary internal support resource for the Mexico Business Development team. This position is responsible for coordinating customer and sales support activities, ensuring timely execution of commercial requests, and acting as the central liaison between the Mexico sales team and internal functional groups across TOPPAN.

The successful candidate will provide critical "blocking and tackling" support by managing quote requests, coordinating sample fulfillment, gathering customer onboarding information, tracking commercial opportunities, and facilitating cross-functional communication. This role is essential to delivering a professional, responsive, and customer-focused experience while helping accelerate growth in the Mexico market.

What you’ll be doing:

Sales & Customer Support

• Support the Mexico Business Development team with day-to-day commercial activities and customer requests.
• Prepare, enter, and track price quotations within company systems.
• Coordinate follow-up activities related to pricing requests and customer inquiries.
• Maintain accurate customer records, opportunity updates, and commercial documentation.
• Assist with sales pipeline management and reporting activities.

Process Management & Continuous Improvement

• Monitor open requests and drive timely completion of action items.
• Help establish and maintain processes that improve responsiveness and customer satisfaction.
• Identify opportunities to improve communication, workflow efficiency, and commercial support activities.
• Support special projects and business initiatives related to growth in Mexico.

Cross-Functional Liaison

• Serve as the primary internal point of contact supporting the Mexico Business Development team.
• Coordinate activities across TOPPAN businesses and functional groups to ensure customer requests and commercial opportunities are addressed efficiently.
• Facilitate communication between sales, customer service, operations, supply chain, quality, finance, technical service, and product development teams.
• Coordinate the preparation and shipment of product samples to customers and prospects.
• Escalate issues and drive resolution of obstacles impacting customer responsiveness or business growth.

Customer Onboarding & Administration

• Gather and manage customer setup information required for new account creation.
• Coordinate customer onboarding activities with customer service, finance, quality, and other internal departments.
• Ensure all required documentation is collected, completed, and processed accurately.
• Maintain organized records of customer information and supporting documentation.

We’d love to hear from you if:

Required

• Associate's or bachelor’s degree in business, marketing, sales, supply chain, or a related field, or equivalent work experience.
• 2+ years of experience in inside sales, sales support, customer service, business development support, or a related role.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and PowerPoint.
• Experience working with CRM and/or ERP systems.

Preferred

• Experience supporting international or cross-border business activities.
• Spanish language proficiency.
• Experience in packaging, manufacturing, industrial products, or related business-to-business markets.
• Demonstrated ability to work effectively across multiple business units and functional teams.

At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.