Inside Sales Rep (Req#1403)

Overview

The ePlus Inside Sales Rep (ISR) serves as a key member of a sales team that is tasked with acquiring, managing, and growing ePlus customer relationships and maximizing margin dollars.  As an ePlus ISR, you must work proactively to provide hardware, software, and services solutions to ePlus customers with a focus on maximizing both profit and customer experience.  You will foster and cultivate client relationships to maximize customer satisfaction and account longevity.

Your Impact

The essential functions of this position include:

• Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin
• Assist with project opportunities as well as support Run Rate Business including quoting, ordering, open order management, and post-order support
• Coordinate with engineering for BOM design and validation
• Assist with deal registration and negotiation of pricing
• Uplift all sales opportunities with warranties, service offerings, accessories and supplies
• Assist with CRM entries, including opportunities, engineering requests and contract requests
• Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
• Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
• Take a proactive approach to problem resolution at the customer and supplier levels
• Engage customers, vendors and manufacturer partners to develop and grow relationships
• Seek opportunities to expand the ePlus footprint within each account
• Provide customer and sales reporting as required or requested
• Develop and maintain a working knowledge of the key products and services
• Be accountable to key ePlus constituents, our vendors and partners
• Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus
• Always conduct yourself in a professional and considerate manner, with appropriate decorum, in all oral and written communications with customers both internal and external, be a credit to ePlus and reflect positively on your sales team

Qualifications

• 4-year degree is preferred
• 1+ years in the IT industry is preferred
• 1+ years of sales or customer service experience
• Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships
• Must be a self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines
• Exceptional customer service and communication skills
• Excellent organizational and prioritization skills with and acute attention to detail
• Ability to adapt and learn new technologies, products, and processes
• Ability to problem solve and exercise judgment in determining appropriate course of action
• Team oriented with a positive attitude
• Strong Microsoft Office Suite and General Computer Application skills

Position Specifics

The initial base salary range for this position is expected to be between $19.23 and $26.44 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. 

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.  

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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