Implementations Lead

About Us
👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
📈 400+ healthcare orgs signed in 16 months.
⚡️ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.
🌎 $1T+ market opportunity. We’re going after all of it.

About the Role
We are seeking an Implementations Lead to own Sully.ai’s EHR integration delivery. You will orchestrate agencies, EHR vendors, and internal teams to ship integrations on time with minimal engineering involvement. Technical API product experience is required. Early-stage, fast-moving startup execution is required. Healthcare background is ideal.

Key Responsibilities

• Manage agency-led EHR integration projects end to end from scoping to production cutover

• Own vendor relationships with Epic, Cerner, Athenahealth and partner ecosystems with clear SLAs

• Define and track OKRs such as implemented customers without engineering involvement and time to production

• Compress delivery to under 3 months by controlling the critical path and removing blockers

• Build the implementation function with CS including playbooks, runbooks, and customer-facing comms

Hard Requirements

• 5+ years leading technical implementations or programs for API products

• Proven delivery of integration projects using agencies or SI partners at scale

• Early-stage startup operator who drives outcomes in ambiguity and speed

• Expert project operations in Linear or Jira with dependency and risk management

• Exceptional communication and stakeholder management with customers and vendors

Nice-to-Have

• Ex-founder or founding team experience

• Healthcare integrations across EHR, FHIR, HL7

• Background in technical customer success or solutions architecture

First-Month Focus

• Audit the EHR pipeline, active agency projects, and vendor access requirements

• Map no-engineering implementation paths with CS and define acceptance criteria

• Publish v1 implementation playbook and dashboards for cycle time and on-time delivery

Success OKRs (90 Days)

• Deliver 5 new integrations to production with median time under 90 days

• Implement 20–30 customers with 100% no engineering involvement for standard paths

• Achieve 90% or higher on-time delivery and 95% or higher vendor SLA adherence

Culture Fit

• Persistent, driven problem solver

• Willing to push back on leadership to defend quality/timelines

• Thrives in high-ambiguity, fast-paced startup environments
  

Why Join Sully.ai?
🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.