The Implementation Specialist extracts applicable data from client documentation for configuration into Suvoda systems to enable accurate payments to intended recipients. The Implementation Specialist drives system configuration and supports a successful project delivery to best meet the needs of the client, sites, and patients.
ResponsibilitiesReview and interpret global client documentation of payable activities (contracts, budgets, amendments, ICFs, and/or Greenphire-driven templates)
Identify areas of quality risk and/or need in pursuit of a best-in-class client, site, and patient experience
Apply best practices to extract and configure client data into payable activities from source document(s)
Collaborate and communicate with business partners to verify interpretation of payable activities
Adhere to auditing and monitoring checklists and procedures
Adhere to both internal KPIs and client-driven SLAs
Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice
Contribute to internal process documents to ensure study configurations are consistent and following best practices
Partner with Product & IT teams to identify areas of enhancement across platforms
Support Client Delivery in establishing and maintaining positive client relationships
Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Previous experience in the pharmaceutical or CRO industry with contract management-related experience preferred
Ability to dissect the key elements of clinical trial financial documents and identify payable activities
Ability to handle high volume in a fast-paced environment
Excellent writing skills
A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience
Excellent analytical, organizational, communication, and interpersonal skills
Exceptional time management skills to support shifting priorities and key client deliverables
Strong attention to detail
Experience with Microsoft Word and Excel
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