Human Resources Outsourcing, Supervisor

As a Human Resources Outsourcing (HRO) Supervisor at RSM, you will deliver hands-on HR support across a portfolio of clients while supervising the day-to-day work of HR Associates and Senior Associates. You will execute high-quality HR deliverables, serve as a first-line reviewer of deliverables, and help ensure compliance and operational excellence for small and mid-sized businesses. This role blends direct HR execution with team coordination and is ideal for an experienced HR professional ready to grow into broader engagement leadership.

Location is flexible - can be based near any RSM US office.

Responsibilities

• HR Delivery & Execution: Perform hands-on work and/or ensure accurate and timely HR delivery across the hire-to-retire lifecycle, including employee relations support, compliance reviews, policy and process documentation, onboarding/offboarding, and HRIS administration, while producing high-quality, client-ready deliverables.

• Team Supervision: Supervise and coordinate the daily work of assigned HR Associates and Senior Associates, delegating tasks, balancing workloads, and ensuring deadlines are met.

• Quality Review: Serve as the first-line reviewer of work product, checking for accuracy, completeness, and adherence to RSM methodology.

• HR Advisory Support: Provide practical HR guidance on low to mid-level concerns, more complex employee relations, performance management, workplace investigation support, and compliance matters, escalating the most complex or higher-risk issues to the Manager.

• Compliance & Assessments: Support and execute HR compliance assessments and process reviews, identifying gaps, documenting findings, and helping develop corrective action recommendations.

• Process & Documentation: Build and maintain repeatable HR processes, playbooks, templates, and job aids that improve consistency and efficiency across clients.

• Deliverable & Deadline Management: Track deliverables, timelines, and priorities across assigned workstreams; monitor utilization and flag capacity or timeline risks.

• Coaching & Enablement: Mentor junior team members through day-to-day guidance, feedback, and knowledge sharing, helping strengthen team capability across HR domains and HRIS platforms.

• Adaptability: Support clients and teams through change, shifting priorities, and ambiguous situations with a flexible, solutions-oriented approach.

• Growth Contribution: Contribute to proposal development and support business development activities by demonstrating HR subject-matter expertise.

• Other Duties as Assigned: Perform other related duties as assigned to support client engagements, the team, and the growth of the HRO practice.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field required.

• SHRM and/or HRCI certification required.

• 5+ years of progressive HR experience, preferably in a consulting, outsourcing, multi-client, or multi-unit environment, including at least 1 year coordinating, mentoring, or supervising other HR professionals.

• Hands-on experience across multiple areas of the HR lifecycle, including employee relations, compliance, policy development, and HR operations.

• Experience supporting multi-state employment, wage and hour, and leave compliance considerations.

• Strong organizational and project-coordination skills; managing deadlines, tracking deliverables, and balancing competing priorities.

• Experience as an HRIS user across one or more platforms, such as Rippling, ADP, Paychex, UKG, and Paylocity, or similar systems.

• Proficiency in Microsoft Word, PowerPoint, and Excel.

• Ability to manage ambiguity and adapt to changing client and business needs.

• Strong communication and relationship-building skills with internal teams and clients.

• Travel up to 25% may be required based on client and business needs.

Preferred Qualifications

• Additional HR or role related certifications, a plus.

• Benefits administration experience or related certifications.

• Exposure to managing work against deadlines and utilization targets across multiple concurrent assignments.

Location Flexible: Could be based in other US locations