HR Lead

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are searching for an HR Operations Specialist to provide support in a shared-services office environment to ensure HR-related transactions are handled with a high degree of expertise, customer satisfaction, and timely response and resolution. Reporting to the HR Operations manager, the HR specialist is responsible for managing and executing core HR functions, ensuring the efficiency and accuracy of HR processes, maintaining employee data integrity and supporting compliance with HR policies and regulations. This role serves as a point of contact for employees and management regarding HR inquiries and operations support. Our employees are the foundation of our company, and we are committed to creating an environment where everyone can thrive. Our HR Operations Specialist will be a key part of ensuring employee success and will have room to grow their career.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $50k - $60k/year & benefits (see below).

The Role

Responsibilities:

• The HR Operations Specialist is responsible for providing support to current and former employees, Human Resources, and other internal/external customers.
• As the first point of contact, handles queries related to HR policy/process, Onboarding, I9 Compliance, Payroll, Benefits, Leaves, Terminations, and General HR Programs, Process and Systems.
• Utilizes and interprets information systems and resources to provide specific HR-related information to employees on policies, programs, processes, and transactions related to questions/issues. Assists employees with navigating resources and provides first-level technical support to information systems and self-service tools. Develops and continually improves Knowledge Base documentation to streamline customer support.
• Escalates complex, previously undefined situations/questions to Centers of Excellence. Leverages responses from Centers of Excellence to continually improve Knowledge Base content and reduce escalations.
• While researching and resolving employee inquiries, leverages available ticket tracking application to record all interactions.
• Ensure all service level agreements are met/exceeded.
• Utilizes analytical skills to coordinate, facilitate, and assist in implementing processes relating to HR Operations, employee records, and required human resources reporting.
• Supports the optimization and implementation of data processes and systems.
• Assists with compliance initiatives, audits, and reporting requirements in accordance with applicable laws and regulations.
• Supports payroll processing for North America by providing accurate employee data and coordinating with centralized payroll team on processing and reconciliation thereof.
• Perform other duties in addition to the above as assigned by management.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Proficiency in administrative duties such as communications, data entry, and record keeping.
• Handle a high volume of employee cases while maintaining a positive attitude.
• Ability to interact with customers and communicate effectively including explaining instructions and guidelines.
• Enthusiasm for working within a team environment.
• Tact and professionalism when it comes to handling confidential information and addressing employee concerns.
• Proficiency with technology, and the ability to pick up new software easily.
• High school diploma or GED.
• One year of experience in HR administration, HR operations, or similar role.
• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Familiarity with company’s preferred HR software, Workday.
• Understanding of HR processes, employment laws, and data privacy regulations.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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