Blackapple Solutions LLC

Helpdesk Support / L1 Support role

Reposted 11 Days Ago

Be an Early Applicant

In-Office

Cary, NC

10-10 Hourly

Entry level

In-Office

Cary, NC

10-10 Hourly

Entry level

Provide helpdesk support through phone, chat, or remote assistance. Resolve technical issues, manage incidents, and handle customer queries effectively.

The summary above was generated by AI

Company Description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering services through our consultants/experts on a contingency basis in the UK, Europe, USA and Asia Pacific. We work with a portfolio of high profile multinational clients across all sectors.

Job Description

• Exceptional communication and customer handling skills
• Experience working with ticketing system.
• Strong analytical skills and quality conscious
• Should resolve technical problem (over a phone/Chat or remote systems support)
• Basic Understanding of Windows XP/Win 7.
• Basic Understanding of Email configuration and support on MS office tools.
• VPN troubleshooting and Incident Management.

All applicants must be flexible to work in 24/7 shifts

Rate: $10 per hour on W2

Qualifications

ANY

Additional Information

All your information will be kept confidential according to EEO guidelines.

Top Skills

MS Office

Vpn

Windows 7

Windows Xp

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