Head of Partnerships and Ecosystem

The Opportunity

We’re looking for a visionary and strategic Head of Partnerships and Ecosystem to build and scale a thriving global partner strategy from the ground up. In this high-impact role, you’ll define the blueprint and lay the foundation for an ecosystem that includes cloud platforms, tech alliances, consultants, SIs, and channel partners—unlocking new ways to accelerate growth and expand market reach.

This is your chance to shape a strategic function at a pivotal stage in our journey. You’ll collaborate across teams to drive innovation and revenue through partnerships that bring mutual value, and you’ll create a scalable framework that ensures long-term success.

The Team

You’ll join a cross-functional and highly collaborative team that works closely with leaders across Product, Marketing, Sales, and Customer Experience. While we’re distributed globally, we’re connected by our shared ambition to grow UserTesting’s impact through strategic partnerships and ecosystem thinking.

What We’re Looking For

• Extensive experience in partnerships, business development, or ecosystem strategy within SaaS or cloud-first businesses

• Deep understanding of customer experience solutions and the broader tech ecosystem

• A builder’s mindset—you’re comfortable starting from scratch and creating scalable systems

• Strong business and technical acumen; able to translate partner strategy into real impact

• Experience developing and managing high-level strategic alliances, including cloud platforms, tech vendors, and system integrators

• Confident in leading executive-level partner relationships and collaborating cross-functionally

• Skilled in launching joint go-to-market strategies and co-selling motions

• Able to define clear KPIs and measure partner success and contribution to revenue

• Comfortable moving between strategy and execution in a fast-paced environment

• A great communicator and natural relationship-builder

Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows that some people are less likely to apply unless they meet 100% of the criteria—but you may be the right person for this role or others. We’re committed to building a diverse and inclusive team, and we value varied perspectives and experiences.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Skill Interview and Stakeholder Interview

• Offer Stage

Accommodations

At UserTesting, we’re committed to providing more inclusive and accessible experiences for our candidates. We believe diverse perspectives are key to creating exceptional experiences. If you need accommodations or have any specific requests to support your interview process, please contact us at [email protected]. If you need to speak to someone, please ask!

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.