Head of Operations Enablement

Centene is transforming the health of our communities one person at a time.  As an Executive on our team, you could be the one who changes everything for our 28 million members.
 

Position Purpose:
Drives the development and execution of strategies to enhance operational efficiency, reduce costs, and enhance customer experience and compliance. This executive role is pivotal in driving continuous improvement and fostering a culture of innovation.

• Set and align strategic objectives with the overall business strategy. Identify and prioritize key areas for operational improvement.
• Oversee the implementation of operational excellence initiatives, ensuring successful execution and desired outcomes. Establish and manage a robust compliance program to support regulatory adherence.
• Analyze and optimize operational processes using methodologies such as Lean, Six Sigma, and Kaizen. Standardize processes to ensure consistency and efficiency.
• Monitor and track key performance indicators (KPIs) to measure the effectiveness of operational initiatives.
• Lead and mentor teams in operational excellence practices. Build a high-performing team and promote a culture of continuous improvement.
• Collaborate with cross-functional teams to address operational challenges and opportunities. Communicate strategies and initiatives effectively to all stakeholders.
• Analyze data to identify trends and areas for improvement. Develop and implement reporting systems to track operational performance and present findings to senior management.
• Ensure compliance with Plan, Do, Check, and Adjust processes. Track and report on operational excellence measures through regular accountability mechanisms.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

• Bachelor's Degree in business administration, healthcare management, or related field or equivalent experience required
• Master's Degree in a related field preferred
• 10+ years healthcare operations experience. required
• Previous experience managing staff, including hiring, training, managing workload and performance. required
• Large-scale call center management experience within environments regulated by state and federal agencies, preferred
   

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act