Lead and scale enterprise account management to drive expansion, NRR, and multi-year commercial growth. Directly manage strategic multi-million-dollar accounts, coach and develop AMs, build account strategies and expansion pipelines, partner with Delivery, and create repeatable operating discipline to make account growth predictable and scalable.
Fully remote | Complete engagement job
Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world.
At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive.
We are looking for a Head of Enterprise Account Management to lead the growth of our strategic customer base. This is a hands-on player-coach role. You will directly manage several of Factored's largest enterprise relationships while leading and developing our Account Management team. Your mandate is to turn successful customer engagements into larger, deeper, multi-year enterprise partnerships.
Functional Responsibilities:
- Own expansion, NRR, and commercial growth across our existing customer base.
- Directly lead several strategic, multi-million-dollar enterprise accounts.
- Coach Account Managers to become stronger strategic and commercial leaders.
- Build account strategies around customer priorities, whitespace, buying centers, executive relationships, and growth opportunities.
- Develop trusted relationships with senior business and technology executives.
- Build and maintain a high-quality expansion pipeline across strategic accounts.
- Partner closely with Delivery to translate strong customer outcomes into broader relationships and new opportunities.
- Bring patterns and customer insights back into Factored's broader GTM strategy.
- Create the operating discipline needed to make account growth more predictable and scalable.
Qualifications:
- 8+ years in enterprise account management, strategic sales, consulting, professional services, or similar commercial roles.
- Experience leading and developing client-facing commercial teams.
- Track record of growing complex, multi-million-dollar enterprise relationships.
- Strong commercial judgment across expansion, executive selling, pricing, procurement, and account strategy.
- Executive presence and credibility with senior business and technology leaders.
- A true player-coach who can manage a major account, coach an AM, and help build the system around them.
- High ownership, intellectual curiosity, and a bias toward action.
Our Benefits:
- Ownership through equity participation.
- Annual company retreat.
- Education bonus for continuous learning.
- Company-wide winter break.
- Paid time off.
- Optional in-person events and meetups.
- Tailored career roadmaps.
- High-performance culture.
At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you.
We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts.
In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Lead regional growth strategy for USDC by building partnerships with exchanges and OTC desks, delivering regionally compliant product initiatives, and creating AI-driven, automated growth platforms. Own experimentation frameworks, dashboards, and metrics to scale liquidity, adoption, and measurable share shift versus competing stablecoins through cross-functional execution and data-driven prioritization.
Top Skills:
Agent-Driven SystemsAIAnalyticsAutomation PlatformsBlockchainDashboardsExperimentation FrameworksStablecoins
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Leads Circle’s internal communications and employer brand strategy across a global, distributed workforce. Partners with executives, HR, Talent Acquisition, Marketing, and Corporate Communications to shape company messaging, employee engagement, EVP, talent storytelling, candidate experience, alumni programs, and employer reputation. Oversees content, communication infrastructure, change communications, measurement, and AI-enabled workflows while managing and developing a communications team.
Top Skills:
AILlm
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead and oversee multiple multidisciplinary teams to architect, develop, deploy, monitor, and maintain full-stack AI solutions (including LLM integrations). Provide strategic and technical leadership, drive experimentation and CI/CD practices, ensure quality and stakeholder alignment, promote innovation, and mentor senior and junior team members to deliver business-aligned AI outcomes.
Top Skills:
AWSAzureCi/CdGitGoogle Cloud PlatformLangchainLlmsPandasPrompt EngineeringPythonPyTorchScikit-LearnSemantic KernelSQLVector Dbs
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
