Head of Agentic AI Consultancy

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Agentic AI is transforming customer support. At TaskUs we are deploying AI Agents on behalf of our clients (who are the world’s largest and fastest growing technology companies). ​​Successful AI Agents require robust policy development, integration across multiple platforms and rapid iteration of evals and prompts. We are looking for a visionary leader to architect this future for our clients, building production-grade solutions that deliver quantifiable business outcomes.

As the Head of Agentic AI Consulting, you will be the founder and leader of our new practice. You will lead a team of Agent Product Managers, Sales Engineers and Technical Project Managers, all focused on a single mission: to help our clients automate their customer support and other operational processes using state-of-the-art Agentic AI solutions. This is a role for a hands-on builder who thrives on solving mission-critical problems with both technical rigor and commercial acumen.

Key Responsibilities

-Practice Leadership & Strategy: Define and own the multi-year roadmap for the Agentic AI Consulting Practice. This includes architecting the full-stack agentic lifecycle, from initial sandbox prototyping to production-grade deployment. You will lead the development of our proprietary evals and observability frameworks to ensure agent reliability and performance, moving our focus from mere benchmarks to measurable business impact.

 - Team Building & Management:  Recruit, develop, and lead a team of Agent Product Managers, Sales Engineers, and Technical Project Managers. Foster a culture of technical excellence and extreme ownership, where every team member is empowered to take on end-to-end responsibility for client solutions. 

 - Client Engagement & Delivery: Embed deeply with our clients (the world’s largest technology companies) to understand their operational bottlenecks. You will design, orchestrate, and deploy sophisticated multi-agent systems that integrate with existing platforms and APIs. Success will be measured by tangible results, such as reduced resolution times, improved compliance, and increased customer satisfaction.

- Business Development & Growth: Partner with sales and client services to craft compelling, outcome-based proposals, demonstrating how our AI agents can solve our clients’ most difficult problems and accelerate their digital transformation.

- Industry Influence & Thought Leadership: Represent the company as an authority on Agentic AI and the future of enterprise automation. Shape industry dialogue through presentations, publications, and participation in key forums, solidifying our reputation as the go-to partner for AI transformation.

Qualifications

- Experience: Proven, hands-on experience building, deploying, and scaling a technology practice or product from the ground up, with a track record of delivering production-grade AI or automation solutions to enterprise clients.

- Technical Expertise: A deep, working knowledge of the modern AI agent ecosystem. This includes:

• Agentic Frameworks: Hands on experience deploying Agentic AI solutions for customer service like Decagon, Sierra, etc. Experience building agents with frameworks like LangGraph, CrewAI, etc.

• Core Technologies: Proficiency with LLMs, RAG, vector databases, and tool-calling architectures.

• Evaluation & Observability: Expertise in designing and implementing robust evaluation (evals) and observability frameworks to monitor agent performance and prevent regressions..

 - Leadership Skills: Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage a diverse team of technical and non-technical individuals.

 - Business Acumen: Strong commercial and financial acumen with a track record of driving revenue growth and profitability. You should be comfortable working in a dynamic environment with evolving objectives

 - Educational Background: A strong foundation in a STEM field such as Computer Science, Mathematics, Software Engineering, or a related discipline, or equivalent practical experience in a technical or engineering role.

This is a unique opportunity to build a business from the ground up, defining the strategy and building a high-impact team. You will be at the forefront of extending our company's capabilities into new markets and problem spaces, leveraging the transformative power of Agentic AI. 

If you are a hands-on leader ready to make a significant impact, we invite you to apply.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.