The CDAO will be responsible for driving business value creation, business-led governance, and the data-driven enterprise. The CDAO will oversee the data operations, data quality, data analytics, master data management and data governance functions, and ensure alignment with the organization's vision, mission, and goals.
The ideal candidate will have a proven track record of leading data and analytics initiatives, managing data teams, and delivering data-driven insights and solutions. The candidate will also have extensive experience and expertise in CRM systems, tools, and best practices, and be able to leverage CRM data to enhance customer experience, retention, and growth.
Responsibilities:
Develop and execute a central data strategy that supports the organization's growth, innovation, and competitive advantage.
Assess and improve data and analytics infrastructure, platforms, and solutions that enable data collection, storage, management, accessibility, and usability across the organization.
Establish and maintain data quality standards, policies, and procedures that ensure data accuracy, completeness, timeliness, and consistency.
Foster a data-driven culture and empower business leaders and stakeholders, provide them with data and insights that support decision-making, strategy, performance, and measurable business outcomes.
Oversee the data governance and security function, and ensure compliance with data privacy, ethics, and regulations.
Manage and mentor the data and analytics team, and provide guidance, direction, and support for their professional development and career growth.
Collaborate with the C-suite and other senior leaders to identify and prioritize data and analytics opportunities, challenges, and needs, and provide strategic recommendations and solutions.
Leverage CRM data and analytics to optimize customer acquisition, engagement, retention, and loyalty, and enhance customer experience and satisfaction.
Implement and maintain a Customer 360 view that provides a comprehensive and unified understanding of the customer across all touchpoints and channels.
Leverage emerging technologies (AI/ML) and advanced analytics to generate predictive insights and recommendations that enable sales and service teams to work smarter and faster for their customers.
Stay abreast of the latest trends, technologies, and best practices in data and analytics, and evaluate and adopt new tools and methods as appropriate.
Qualifications:
Demonstrated expertise in enterprise data strategy, management, and governance, CRM systems, tools, and best practices, with a proven ability to leverage CRM data and analytics to drive measurable business outcomes.
Strong knowledge and skills in data operations, data quality, data analytics, data governance, and data security.
Excellent communication, presentation, and interpersonal skills, and ability to communicate complex data and analytics concepts to technical and non-technical audiences.
Strong strategic thinking, problem-solving, and analytical skills, and ability to translate data and insights into actionable recommendations and solutions.
High level of creativity, innovation, and curiosity, and passion for data and analytics.
Experience in leading and managing data and analytics teams and developing and retaining talent.
Experience in working with cross-functional teams and stakeholders and building strong relationships and partnerships.
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 248,000 USD - 315,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].
Job Requisition ID:110018By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
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