Payment Product Operations Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for an exceptional Payment Product Operations Specialist to join our North America Payment Operations team right here in Austin. This is a dynamic position where you will sit at the intersection of Product, Engineering, and Operations. You will be the architect of our scalability in the USD and CAD markets, transforming complex payment hurdles into seamless, automated systems.

This isn't a traditional operations role. It’s for someone who thrives in an environment of fast-paced growth and autonomy, whose simple but ambitious goal is to make our North American payment rails so efficient they feel seamless for our customers.

Here’s how you’ll be contributing:

• Scale the "Unscalable": Audit our USD/CAD payment routes to identify manual friction. You won't just report on problems; you’ll build the automation and workflow improvements to eliminate them.

• Bridge the Gap: Act as the strategic connective tissue between Product, Engineering, and Ops teams. You’ll translate technical constraints into operational reality and vice versa.

• Own the Lifecycle: Lead high-impact projects from initial scoping and data analysis to final rollout. You own the "Go" button.

• Drive Data-Informed Strategy: Use SQL and LightDash to define and track the KPIs that matter. You’ll prove your impact through metric improvements.

• Amplify the Team: Act as a key mentor and strategic partner to Senior Specialists, guiding them through complex project delivery, scoping, and execution. Elevating the team's capabilities is a defining part of your impact.

• SME Leadership: Serve as the North American subject matter expert. When a complex payment incident or a new regulatory shift hits, you are the first-line strategist for mitigation and resolution.

• Build the Blueprint: Establish SLAs and KPIs for new product features, ensuring that as Wise grows, our quality never wavers.

This role will give you the opportunity to:

• Experience True Autonomy - We don't micromanage. You own your domain, your projects, and your results. You don't wait for a roadmap; you help draw it.

• Drive Local Impact with Global Reach - Help build and grow a massive market for a global FinTech leader right here from your Austin office.

• Embrace Global Scale and Local Culture - Work on problems that affect millions of people globally while enjoying the unique, collaborative energy of the Austin full-stack office.

• Do Mission-Driven Work - Every manual task you automate and every process you improve directly impacts our customers. We aren't just moving decimals; we're improving the experience of our customers' money movement.

• Experience: 3+ years in Product Operations, Business Operations, or Process Optimization within a high-growth tech environment.

• Analytical Powerhouse: You are proficient in SQL and LightDash. You don't just look at data; you find the narrative within it.

• Execution-Focused: You have a track record of taking mid-to-large-scale initiatives from "vague idea" to "successful launch."

• Clear Communicator: You can explain a complex technical bottleneck to a stakeholder and a business need to a developer without losing the "why" in translation.

• Grit: You thrive in the ambiguity of a scale-up. You are comfortable making decisions with 80% of the information and course-correcting at speed.

• Payments Nerd (Bonus): Deep knowledge of North American payment rails (FedWire, FedACH, FedNow, or RTP) is a massive competitive advantage.

If you're excited about optimizing processes, driving change, and making a meaningful impact, we’d love to hear from you. Apply today and be part of a team that thrives on innovation and execution! 🚀

What we offer:

Find out more about our amazing benefits here.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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