GTM Operations and Program Lead-Payments-Vice President

Job Description
Join us as the Vice President, Operations Lead at JP Morgan Payments, a strategic role designed to enhance the operational framework of our global Merchant Services business. This unique opportunity allows you to promote CRM system adoption, optimize processes, shape global pipeline management, and deliver critical business insights. Your role will be pivotal in improving lead generation and strategic campaigns, fostering strong relationships with key stakeholders, and contributing to the operational excellence and innovative growth of JP Morgan Payments.
As a Vice President, Operations Lead within JP Morgan Payments, you will have a unique opportunity to enhance the operational framework of our global Merchant Services business. You will promote the adoption of CRM systems, optimize processes, and shape global pipeline management. Your role will be instrumental in improving the effectiveness of lead generation and strategic campaigns. By fostering strong relationships with key stakeholders and effectively communicating with senior leadership, you will contribute to our operational excellence and innovative growth.
Job Responsibilities

• Drive CRM adoption and process optimization to enhance operational efficiency.

• Leverage CRM systems and operational tools to track, manage, and analyze processes.

• Influence global pipeline management and deliver critical business insights through advanced reporting.

• Analyze operational metrics and performance data to assess the effectiveness of strategies and provide insights and recommendations for continuous improvement.

• Enhance the effectiveness of lead generation and strategic campaigns through operational excellence.

• Build strong relationships with stakeholders and communicate effectively with senior leadership.

• Use data-driven insights to optimize operational efforts and improve conversion rates.

• Stay updated on industry trends and emerging technologies to enhance operational capabilities.

• Prepare and present regular reports on operational activities, performance, and outcomes to senior management.

Required Qualifications, Skills, and Capabilities

• 5 years+ experience in operations, CRM management, or process optimization, with a track record of success.

• Proficiency in CRM software and operational tools.

• Strong knowledge of the financial services industry, products, and services, with a payments background.

• Excellent communication skills with individuals at all levels, internally and externally.

• Ability to build relationships with clients and internal partners and influence others to achieve desired outcomes.

• Uses sound judgment to offer comprehensive and customized solutions that best meet strategic objectives; able to identify and recommend appropriate alternatives when traditional solutions do not apply.

• Knowledge of process optimization techniques and tools, familiarity with automation platforms.

• Analytical mindset with the ability to interpret data and make informed decisions.

• Creative thinker with the ability to develop innovative operational strategies.

• Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint.

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.