GIS Technical Support Specialist

Your Title: Geospatial Technical Support Analyst

Job Location: Remote, United States

Our Department: Trimble Cityworks

Schedule: M-F 9am-5pm MST

What You Will Do

As a Technical Support Analyst with our Cityworks team, you will be the primary point of contact for our valued clients, guiding them through any software and hardware-related questions or challenges. You'll play a crucial role in ensuring their success by:

• Serving as the primary point of contact for all software and hardware-related issues from Cityworks clients, ensuring prompt and effective resolutions.

• Utilizing Cityworks-specific resources, along with relevant tools and documentation, to quickly troubleshoot, diagnose, and resolve client issues, contributing to high levels of customer satisfaction and retention.

• Collaborating closely with clients to analyze their Cityworks setup and provide tailored recommendations for system optimization, ensuring that the platform is utilized to its full potential.

• Participating in client-facing meetings, both virtually and in-person, to address Cityworks-related queries, concerns, and technical challenges.

• Staying updated on the latest Cityworks features, updates, and best practices through ongoing education, training, and collaboration with the product team.

• Providing internal feedback on common issues, feature requests, or areas of improvement to help refine the Cityworks support experience.

• Performing additional duties as assigned by management, with a focus on ensuring seamless Cityworks integration and support.

What Skills & Experience You Should Bring

• Bachelor’s degree (BS/BA) in GIS, geography, or a related field, or equivalent experience

• Hands-on experience with GIS, CAD, EAM, CRM, or Cityworks software, including troubleshooting, configuration, and optimization of modules and workflows.

• Strong communication skills, both written and verbal, to effectively interact with clients, internal teams, and management.

• Ability to work independently while managing multiple tasks.

• A natural problem-solver with strong analytical skills to quickly diagnose and resolve technical issues.

• Exceptional time management skills to ensure customer issues are prioritized and resolved in a timely manner.

Preferred:

• Knowledge of municipal or utility districts (such as water, wastewater, stormwater, streets, and traffic) and familiarity with community development, permitting, or business licensing processes.

• Knowledge of Salesforce CRM or similar CRM platforms.

• Familiarity with leading database systems (Oracle or SQL Server).

About Your Location

Remote, United States

You will collaborate digitally from a designated work from home arrangement. Preference will be given to candidates open to supporting 9am-5pm MST business hours. 

About Our Cityworks Division

Cityworks, a Trimble Company, is the world’s first GIS-centric management solution for Public Works, Utilities, and Local Government. We offer leading enterprise asset management (EAM) software for utilities and local government, addressing global challenges associated with maintaining and replacing aging infrastructure. Cityworks seamlessly integrates with Esri’s ArcGIS Server and other platform offerings, empowering our clients to manage permits, cases, service requests, work orders, inspections, and more, all while leveraging cutting-edge GIS technology.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. 

Trimble's Privacy Policy

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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