General Manager, K-12 SAT Suite and State Partnerships

College Board – College Readiness Assessments (CRA)

100% Remote

About the Team 

The College Readiness Assessments ("CRA") division is a team of mission-driven people who deliver the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students across the world each year to help open their paths to life after high school. The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, careers, colleges, and universities. In 2023, we retired the use of paper/pencil testing and are now a fully digital SAT Suite offering an assessment that is easier to give, easier to take, more secure, and more relevant. All PSATs and nearly two-thirds of all SATs are taken by students in their school on a school day, and our multi-year partnerships with states are a significant way we ensure widespread access to the PSATs and SAT and the opportunities they provide to students.  

The K–12 SAT Suite and State Partnerships team leads College Board’s efforts to deliver the SAT Suite of Assessments to state and district partners across the country. Our team is focused on expanding equitable access to college readiness tools by ensuring that our assessments are seamlessly integrated into state accountability and instructional systems. We work collaboratively with state education agencies, school districts, and internal cross-functional partners to design and execute end-to-end implementation strategies that maximize impact for students and educators.

This team manages strategic relationships, drives adoption of digital testing, oversees implementation and test administration, and ensures our solutions align with the unique policy and programmatic goals of each partner. Through ongoing innovation, feedback loops, and hands-on partnership management, the team plays a critical role in advancing College Board’s mission to connect students to opportunities and drive systemic impact in K–12 education.

About the Opportunity  

As the General Manager, K-12 SAT Suite and State Partnerships, you are motivated by the opportunity to connect with, influence, and inspire students and their educators through expanded access to the SAT Suite of Assessments—including PSAT 8/9, PSAT 10, PSAT/NMSQT, and SAT School Day. In this senior leadership role, you will oversee College Board’s K–12 SAT Suite line of business, with a particular focus on the successful adoption and sustained engagement of our state assessment partners. You will lead a dynamic, cross-functional team of directors and partner success professionals focused on delivering high-quality, end-to-end support—from onboarding through ongoing service—to ensure state stakeholders are empowered through expert guidance, program policy expertise, and proactive outreach. This is a high-impact opportunity to shape how states across the country experience the SAT Suite and to ensure our solutions support educators, drive systemic value, and advance College Board’s mission to connect students to college and career opportunities.

You will serve as the go-to leader for state stakeholders, managing strategic relationships, escalations, implementation, training, and delivery to meet state-specific requirements. Success in this role will be defined by your ability to optimize the cost structure and investment strategy for a program that delivers nearly six million K–12 assessments annually; evaluate, define, and represent the needs of state, district, and school accounts to internal product and technology teams; and ensure alignment between our offerings and the goals of our education partners. You will also collaborate with College Board’s strategy and innovation leaders to shape future investments in initiatives that enhance the value and relevance of the SAT Suite, such as career exploration, direct admissions, BigFuture, and BigFuture School. You are a strategic, mission-driven leader with a track record of building high-performing teams and lasting partnerships in complex, stakeholder-rich environments.

This role will report directly to the Vice President, SAT Suite Program and Innovation.

In this role, you will:

Strategic Relationship & Customer Success Management (40%)

• Serve as the primary executive liaison to state education agencies, fostering deep, trusted partnerships with senior officials.

• Design and execute a comprehensive customer success strategy focused on onboarding, adoption, retention, and long-term value creation for state partners.

• Champion the voice of the customer, ensuring partner needs shape product development, service models, and organizational priorities.

• Coordinate closely with cross-functional teams—including CRA, State and District Partnerships (SDP), and Customer Experience—to ensure alignment on state success outcomes and seasonal support readiness.

• Utilize tools, feedback, and metrics to track customer health, mitigate risks, and continuously enhance satisfaction.

SAT Suite Program Management & Policy Leadership (30%)

• Oversee delivery of the full SAT Suite of Assessments in K–12 (PSAT 8/9, PSAT 10, PSAT/NMSQT, SAT School Day), ensuring policy readiness, program quality, and exceptional school and student experiences.

• Lead by influence to advocate for K–12 user needs and define data-driven business cases for product and platform improvements.

• Own and evolve program policies and business rules, reflecting stakeholder input, market dynamics, and emerging opportunities.

• Provide leadership support for partnerships like the National Merit Scholarship Program and other mission-aligned collaborations.

Team Leadership & Operational Oversight (20%)

• Build and manage a centralized, high-performing team of state success managers, setting clear performance goals, expectations, and development plans.

• Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support to ensure team members meet and exceed goals, remain engaged, and contribute meaningfully to our mission

• Cultivate an inclusive and high achieving culture that enables all team members to live out College Board’s Operating Principles.

• Bring proven leadership experience and consistently embody College Board’s Manager Expectations in your work.

• Drive operational excellence by streamlining internal coordination, resource management, and service delivery models.

• Ensure quality and consistency across all state engagements, while fostering a culture of accountability, mission alignment, and continuous learning.

Growth Strategy, Forecasting & Cross-Functional Leadership (10%)

• Collaborate across divisions—including Business Development, Digital Platforms, Operations, Technology, and Risk Management—to align on strategic growth and innovation priorities.

• Lead forecasting efforts for K–12 testing volumes, anticipating growth opportunities and proactively mitigating risks.

• Support business cases for new investments, grounded in market intelligence and customer demand.

• Represent K–12 interests in product roadmap decisions and act as a strategic voice internally and externally for the SAT Suite.

About You

To qualify for this role, you must have:

• 10+ years of senior-level experience in program management, product strategy, customer success, or partner management within the education or EdTech sector, with a strong emphasis on K–12.

• Demonstrated success managing strategic partnerships with public-sector education clients, particularly at the state and district levels.

• Proven ability to lead cross-functional initiatives and enterprise-scale rollouts from concept through launch and ongoing operations.

• Strong financial acumen, with experience in P&L ownership, forecasting, and achieving both financial and volume-based goals.

• Excellent verbal and written communication skills, with a strong executive presence and the ability to distill complex ideas into clear, compelling narratives.

• Adept at building business cases and securing cross-divisional buy-in for investments and strategic decisions.

• Proven team building and people management skills, with a track record of leading high-performing, engaged, and mission-driven teams; fostering cultures grounded in accountability, learning, and cross-functional collaboration.

• A strategic and inclusive leadership style: you set clear priorities, build effective team structures, plan for future needs, and foster a culture of belonging.

• A proven ability to drive performance and growth: you set high expectations, deliver real-time, evidence-based feedback, and coach team members to take smart risks, stretch their skills, and achieve meaningful impact.

• A deep commitment to educational equity and College Board’s mission to expand opportunity through assessment and college access.

• Bachelor’s degree or equivalent required; MBA or related master’s degree preferred 

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work

• Authorization to work in the United States for any employer

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

About Our Process 

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.  

What We Offer

At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

• The hiring range for this role is $160,000 – $230,000.

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at College Board.

• We aim to make our best offer upfront—rooted in fairness, transparency, and market data.

• We adjust salaries by location to ensure fairness, no matter where you live.

You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.

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