Conduct quality control reviews of calls, emails, and transactions for compliance with internal standards, Know Your Customer requirements, and regulations. Analyze quality data to identify root causes, recommend process improvements, and implement automation to improve efficiency. Apply foundational AI knowledge, coach colleagues, communicate findings, and collaborate cross-functionally to strengthen quality and operational performance.
Come join the Quality team as a French Bilingual Quality Analyst and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.
As a Quality Analyst within JPMorganChase, you play a crucial role in maintaining the high standards of our operations. Your primary focus is to conduct thorough quality control reviews, ensuring our procedures align with internal regulatory requirements. You'll leverage your French language skills, advanced computer literacy, and customer service skills to analyze quality results, identify root causes, and propose solutions. Your strategic thinking will be key in identifying improvement opportunities and influencing change. You'll also use your proficiency in coaching, team building, and cross-functional collaboration to guide others and foster a productive work environment.
Job responsibilities
As a Quality Analyst within JPMorganChase, you play a crucial role in maintaining the high standards of our operations. Your primary focus is to conduct thorough quality control reviews, ensuring our procedures align with internal regulatory requirements. You'll leverage your French language skills, advanced computer literacy, and customer service skills to analyze quality results, identify root causes, and propose solutions. Your strategic thinking will be key in identifying improvement opportunities and influencing change. You'll also use your proficiency in coaching, team building, and cross-functional collaboration to guide others and foster a productive work environment.
Job responsibilities
- Perform thorough evaluations to ensure they meet internal standards and regulatory requirements, identifying any discrepancies or areas for improvement.
- Utilize data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors.
- Develop and apply automated solutions to streamline quality control procedures, reducing manual effort and increasing overall operational efficiency.
- Apply foundational knowledge in Artificial Intelligence to enhance the efficiency and effectiveness of quality control processes supporting innovation.
- Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.
Required qualifications, capabilities, and skills
- French Language skill to review calls, emails, and transactions.
- Demonstrated expertise in quality control processes, with a strong focus on Know Your Customer standards, evidenced by practical application and results-driven performance for a minimum of 3 years.
- Skilled in utilizing data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors.
- Proven ability implementing automated solutions that streamline quality control procedures, reducing manual effort and increasing overall efficiency.
- Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning.
Preferred qualifications, capabilities, and skills
- Foundational knowledge of Webstats, alternative Quality Assurance systems to support quality monitoring, reporting, and customer service processes.
- Emerging ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
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