Fraud Prevention and Detection Specialist, Invest

The role:

We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

What you’ll do: 

• Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
• Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions  and takes appropriate action based on results
• Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members
• Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
• Assist in the development, maintenance, and implementation of  SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
• Interacts with SoFi members, as needed, who are reporting fraudulent activity
• Review Member accounts for potential fraudulent activity 
• Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
• Enter  and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
• Provide escalation and updates to the supervisor regarding alerts worked
• Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
• Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
• Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
• Handle any special projects as assigned by the fraud management team 

What you’ll need:

• 1 or more years experience in banking, financial services, and/or other related industries preferred
• Invest financial service or product knowledge
• Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules preferred
• Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
• Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
• Ability to use Microsoft Office products.
• Excellent written and verbal communication skills
• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
• Detail-oriented and process-oriented approach 
• Accepts responsibility, ownership, and accountability for work results
• Finds a high-volume, dynamic, and team-focused environment engaging
• Ability to organize and prioritize workload
• High school diploma or equivalent required
• Must have the availability to work flexible hours that will include weekends

Preferred:

• Previous Crypto knowledge
• Experience with Zelle in a professional setting