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The Member Service Representative will review personal loan applications, verify borrower information, document interactions, and provide excellent customer service while following compliance guidelines.
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Originations Specialist is a full-time role designed to provide a hands-on “Best in Class” loan experience for our SoFi members. The Originations Specialist will complete a six-week classroom and on-the-job training course. Upon training completion, you will review Personal loan applications to validate the accuracy of the application to include the identity, employment, and income of the borrower. Upon mastery of the Personal loan product you will learn Student Loans and In-School loans to support our full suite of unsecured lending products.
What you’ll do:
- Review loan applications according to credit policies and procedures- including analyzing credit reports, calculating income from various sources, and verifying documents provided by applicants
- Verify member’s identity and other required regulatory documentation
- Clearly document Member interactions using selected templates where appropriate
- Perform outbound outreaches to applicants to successfully move applications through the process of funding
- Demonstrate empathy, professionalism, top-notch problem-solving skills, relationship management
- Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs
- Operate within a team environment of 15-20 team members, working towards a common goal
- Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. Advocate on our members’ behalf to improve our products, operations, and policies
- Develop knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
- Perform ad hoc duties as assigned
What you’ll need:
- 1+ year experience in customer service or call center environment
- A passion for helping others while solving problems quickly
- Professional demeanor and strong work ethic attention to detail
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Proficient in Google products, data visualization tools, customer service tools, and admin tools
- A self-starter, able to make decisions while applying analytical skills required to manage reviewing tasks
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Top Skills
Admin Tools
Customer Service Tools
Data Visualization Tools
Google Products
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