About this role:
Wells Fargo is seeking Fraud & Claims Operations Representatives in Payment Card Fraud Detection as part of Fraud Claims Management. Learn more about our career areas and business divisions at wellsfargojobs.com
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Job Location:
Wells Fargo is seeking Fraud & Claims Operations Representatives in Payment Card Fraud Detection as part of Fraud Claims Management. Learn more about our career areas and business divisions at wellsfargojobs.com
In this role, you will:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
- Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
- Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
- Receive direction from supervisor and escalate questions or issues
- Interact with immediate team and functional area on wider range of information, plus internal or external customers
Required Qualifications:
- 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving moderately complex customer issues
- Experience handling inbound and/or outbound phone calls in a high volume, high production environment
- Call center experience
- Banking or financial operations experience
- Ability to make timely and independent judgement decisions while working in a fast-paced and results-driven environment
- Fraud claims, detection, or prevention experience
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Excellent verbal, written, and interpersonal communications skills
- Strong analytical and problem-solving skills with high attention to detail and accuracy
- Bilingual speaking, reading, and writing proficiency in Spanish/English
Job Expectations:
- Training is 8:00 AM - 5:00 PM EST Monday - Friday for 6 weeks in office
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
- This position is not eligible for Visa sponsorship
Job Location:
- 1525 W W T Harris Blvd., Charlotte, NC
Top Skills
Banking Operations
Call Center
Customer Service
Fraud Detection
Payment Card
Verbal Communication
Written Communication
Wells Fargo Charlotte, North Carolina, USA Office
355 W Martin Luther King, Jr BLVD, Charlotte, NC, United States, 28202
Similar Jobs at Wells Fargo
Fintech • Financial Services
Lead the Corporate Properties Technology team in developing innovative solutions, mentoring, and advising leadership on complex business challenges while maintaining effective team collaboration and best practices in software engineering.
Top Skills:
.NetBig DataCloudJavaJbpmPower BIPythonSAPSQLTableau
Fintech • Financial Services
Lead GCP networking architecture, drive hybrid cloud strategies, provide technical mentorship, and guide engineering teams in cloud solutions adoption.
Top Skills:
Google Cloud Platform (Gcp)Infrastructure-As-CodeTerraform
Fintech • Financial Services
The role involves analyzing conversational data, enhancing NLP accuracy, monitoring AI model performance, and leading AI initiatives in a contact center environment.
Top Skills:
AIAmazon LexGoogle Dialogflow CxHumanfirstLookerMachine LearningNatural Language ProcessingTableau
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
