Fraud & Claims Operations Consultant- Fraud Consultant - Subpoena & Records Research

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About this role:
Wells Fargo is seeking a Fraud Consultant within Fraud and Claims Operations to support subpoena response and fraud-related records research activities. This role serves as a liaison between Fraud Operations, Legal, Compliance, and business partners to gather, analyze, and produce customer records in response to subpoenas, court orders, and fraud investigations.
In this role, you will:

• Participate in research and consultation activities involving fraud investigations, subpoenas, and legal requests
• Conduct detailed analysis and retrieval of customer records, account documentation, and transaction data from multiple bank systems
• Review subpoena requests and associated legal documentation to determine records required and applicable timelines
• Partner with Legal, Compliance, Fraud Operations, and operational business groups to obtain and validate requested information
• Identify process improvement opportunities and recommend enhancements to records retrieval and subpoena fulfillment procedures
• Present recommendations for resolving process issues, mitigating operational risk, and strengthening controls
• Exercise independent judgment while managing multiple subpoena requests and court-mandated deadlines
• Ensure responses are completed accurately, timely, and in accordance with legal and regulatory requirements

Required Qualifications

• 2+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, Compliance, Operations, Legal Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Experience processing subpoenas, court orders, legal requests, or records retrieval
• Knowledge of banking products including DDA, savings accounts, certificates of deposit, loans, and credit products
• Experience navigating multiple banking systems to research and retrieve customer records
• Strong attention to detail and ability to interpret legal documentation
• Knowledge of fraud operations and investigative processes
• Experience working with Legal, Compliance, and Risk partners
• Excellent organization and time-management skills
• Ability to prioritize competing deadlines and manage high-volume workloads
• Strong written communication and documentation skills

Job Expectations

• Standard hours of 8:00 AM - 5:00 PM
• Manage subpoena requests received through a shared mailbox process
• Meet established service-level agreements and court-mandated deadlines
• Work closely with Legal and operational teams to ensure timely and accurate fulfillment of requests
• Handle confidential customer information in accordance with legal, regulatory, and company requirements
• Support approximately 100 active requests/cases within a team-based environment as business needs require.

Job Locations:

• 141278-NC-CIC Customer Information Ctr 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522

Posting End Date:
9 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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