Franchise Operations Consultant- West

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:

  • Center support through in center visits and virtual coaching sessions.

  • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement,

  • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences.

  • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.

  • Document all activity in FranConnect, including but not limited to, the Take 5 Operational Audits, Profit Reviews, Center Visits, and Virtual Coaching Forms.

• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction.

• Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like NPS, and online ratings.

• Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service.

• Attend and participate in the Take 5 Annual Rally and drive 100% attendance at the event, participate in the Take 5 Operations & Training meetings and any other corporate organized events as needed. Create and deliver content as needed

• Implements marketing and sales direction to increase regional revenue growth.

• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Take 5 Operating system through coaching methodology.

• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.

• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.

• Contribute, communicate, and implement new/current company initiatives.

• Assist in the development of new systems and resources for the franchise system

• Responsible for ensuring the timely, and accurate reporting for the territory

• Understand and deliver the obligations within the franchise agreement.

• Communicates succession planning with franchisees across the district to support growth and timely new unit openings.

• Travel approximately 50%- Western US.

• Bachelor’s Degree or equivalent experience

• 5+ years in multi-unit operations (franchise/chain)

• Strong financial analysis and P&L management skills

• Proven ability to lead in sales, marketing, and operations

• Results-oriented with a can-do attitude

• Excellent sales, consulting and communication skills

• Skilled in group training, presentations, and public speaking

• Automotive or hospitality industry experience preferred

• Franchise experience preferred

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• Home base located in the Western US preferred.

• Must be able to lift up to 50 pounds and have the ability to bend and crawl as needed in a shop environment.

• The 4 week training course must be completed within 5 weeks of start date.

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