Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.
*Banking services provided by MVB Bank, Inc., Member FDIC
FP&A Manager: Product Engagement & Lifecycle Strategy
As part of our FP&A team, you will play a key role in driving financial insights, shaping strategy, and supporting the long-term health of our platform. You will partner closely with cross-functional teams to deliver clear, data-driven recommendations that help us drive high-impact retention and member activation.
This is a highly visible role for a technically-proficient analyst who loves to conduct analysis but also has the ability to step away from the details and present a clear narrative to Executive Leadership.
What you’ll do:
- Own the financial reporting, forecasting, and planning for core engagement metrics (DAU, MAU, and Retention cohorts) to ensure business stability and predictability
- Develop and track complex cohort-based models to identify 'leaky buckets' in the member journey and quantify the long-term value of improved retention
- Build and maintain complex models to evaluate the ROI of retention initiatives, member reactivation campaigns, and product features designed to deepen user habituation
- Write and execute your own SQL queries to extract raw data, validating your own assumptions and ensuring that numbers are internally sound before they are presented to leadership
- Analyze trends across member funnels and unit economics, translating granular data into high-level strategic insights for senior leaders
- Act as the financial "source of truth" for Product, Marketing, and Analytics teams, helping them prioritize their roadmaps
- Improve the accuracy of forecasting by identifying emerging risks/opportunities in member behavior and automating repetitive data workflows
What we are looking for:
- 7+ years of experience in FP&A, strategic finance, investment banking, or product analytics, ideally within a tech company
- You should be comfortable navigating complex SQL schemas and joining disparate tables to find the answers you need without outside support
- You take pride in the integrity of your models and the accuracy of your outputs
What we’d like to see:
- Experience building forecasting frameworks that incorporate cohort-based retention, churn logic, and activation velocity
- A proven ability to dive into a dataset out of pure curiosity, but the discipline to only present the insights that actually drive business impact
- High proficiency in SQL, GSuite/Excel, and data visualization tools like Looker or Tableau
- Ability to synthesize data, structure a concise presentation of findings, and articulate recommendations to a range of stakeholders
- Ability to be resourceful and creative in problem solving when necessary to move projects forward tactically
Benefits include:
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
- Education Perks
- Paid Gift Week in December
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
Privacy Policies:
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
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Top Skills
Credit Karma Charlotte, North Carolina, USA Office
13146 Ballantyne Corporate Pl, Charlotte, NC, United States, 28277
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