Forward Deployed Engineer

About Us

At Hiya, we’re revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications.

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more.

About the Position

This is a hybrid technical and customer-facing role for someone who thrives at the intersection of engineering and execution. You’ll act as the technical point person for our Telco clients across Europe, helping define, scope, and deliver complex integrations of Hiya’s spam protection services directly into carrier networks. You’ll work closely with BD, delivery, and engineering, but you’re the one who ensures things get built right, work reliably, and solve the customer’s real problems.

If you’ve worked in a forward-deployed, solutions engineering, or technical strategy role before, you’ll feel right at home. You won’t just implement someone else’s plan, you’ll help shape the plan, challenge assumptions, and own the path to execution.

The ideal candidate is a quick study who thrives in ambiguity, learns fast, and is excited by technical problem-solving across domains.

What You’ll Do

• Own the end-to-end technical design and delivery of Hiya’s partner integrations, primarily with telecom carriers across Europe.

• Collaborate with Business Development and Account teams to scope solutions for prospective and existing customers, translating needs into actionable plans.

• Serve as the technical lead in customer and partner conversations, clearly communicating Hiya’s capabilities and integration requirements.

• Work closely with the API Engineering team to align on system architecture, roadmap, and delivery timelines.

• Build lightweight tooling, scripts, or automation to fill process gaps and accelerate delivery.

• Query Hiya’s data mesh to support integration validation and troubleshooting efforts, and build custom dashboards for partners when needed to surface insights or monitor key metrics.

• Influence and evolve partner integration models, including those with major vendors like Ericsson, helping shape scalable and repeatable technical approaches.

• Navigate and sometimes contribute to core codebases (primarily in Scala) to understand business logic and ensure integration feasibility.

Qualities that will make you successful:

• Experience in presenting the engineering angle in discussions with participants from different functions and backgrounds.

• Context-aware precision in communication (spoken and written)

• Tool building and automation

• Ability to quickly understand new technical domains: e.g., telecom, call signaling protocols, fraud detection, etc. , without prior domain experience.

• Proven success in cross-functional, client-facing technical roles, especially where ambiguity and moving targets are the norm.

• Comfortable owning a problem from first conversation through delivery, even when the path isn’t fully mapped out.

• Technical credibility with engineering teams (you speak their language), and business fluency with partners and execs (you understand the ‘why’).

• Pragmatic approach to tooling and automation—you know when to build, when to script, and when to just get it done manually.

• Good command of SQL and working with large structured datasets

• Bonus: Experience in high-stakes deployment environments, such as telco, defense, or national-scale systems.

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.

You will have a fast start if you have experience with:

• Navigating functional codebases (most of our systems are implemented in Scala)

• Leveraging AI-assisted (re)search and content generation

• AI-assisted coding

• Have been a Forward Deployed Engineer, Solution Architect, or Technical Program Manager in a fast-paced, enterprise or startup environment.

• Love building the bridge between what is and what could be—especially when that involves messy real-world constraints.

• Prefer rolling up your sleeves to make something work rather than writing a spec for someone else to do it.

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

Benefits

• 25 holiday plus bank holidays

• Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)

• Paid parental leave

• Private medical insurance through Vitality (including dental & vision)

• Employer-paid life insurance 2x base salary

• Donation Matching for a charity of your choice (up to $1,000/ year)

• WFH equipment stipend

• $1,000/year in Professional Development funds

• Lunch provided on in- office days

This position is based in London, UK. Office post code: W1F 8WE

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

Compensation Range: £70.3K - £110K