At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
At the core of everything we do, we ensure that eBay’s customers are front-and-center in all our strategic decisions. Offering relevant and compelling financial services propositions to our buyers and sellers is core to eBay’s purpose, and this role plays an instrumental role in uncovering insights that fuel innovation in products, services, features, etc. As the Manager of Consumer Insights in the Global Consumer Insights (GCI) team, you will partner closely with Financial Services across the innovation and GTM lifecycle, including target and whitespace identification, value prop development and evaluation, naming and comms evaluation, as well as post-launch feedback and KPI monitoring. The ideal candidate will be a highly motivated individual with a passion for customer-centricity who understands the importance of consumer insights and how they can play a strategic role in organizations!
What you will accomplish:
Lead Financial Services insights projects, focused on new and potential buyers.
Show up as the consumer in the room in all relevant business forums
Collaborate with internal partners within the Financial Services, Research Ops and other cross-functional teams to design and implement strategic research (qualitative & quantitative) based on consumer needs and priority growth opportunities
Manage all aspects of the market research lifecycle (problem identification, methodology/study design, execution, analysis, reporting and communication)
Synthesize research findings to provide the Financial Services team with objective, comprehensive consumer insights and actionable recommendations
Present research findings with confidence, transparency, and impact to senior business partners and teams across the organization
Proactively recommend new and innovative market research methodologies, tools, and platforms to address business needs
Be a thought partner to global cross-functional counterparts across Global Consumer Insights, Product, Strategy, Marketing, BU and Markets, influencing initiatives through consumer-centric insights
What you will bring:
5+ years of relevant working experience in consumer insights, market research, or related fields. Experience in the financial services, fintech and/or payments space preferred but not required
Excellent analytical, decision-making, influencing, and problem-solving skills
A love of the consumer, and an evidence-based approach to decision making
Experience implementing and managing a wide range of quantitative and qualitative methodologies
Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Ability to develop strong professional relationships and influence peers, senior leaders, and c-suite executives
Comfortable dealing with ambiguity, skilled at breaking down and structuring logical solutions to solve complex problems
Experience working in global, matrixed environments
The base pay range for this position is expected in the range below:
$84,800 - $146,900Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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