Outsourcing Vendor Relations Analyst

Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Vendor Relations & Stakeholder Mgmt (5148462)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The Outsourcing Vendor Relations Analyst is a key contributor to the success of our vendor management strategy and finance operations. This role is responsible for managing and optimizing outsourcing partnerships across finance processes-Order-to-Cash (OTC), Record-to-Report (RTR), and Procure-to-Pay (P2P). You will lead efforts to measure and improve vendor performance, develop actionable insights from data, and collaborate across internal and external teams to drive enhanced service delivery, cost-efficiency, and quality outcomes.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Key Responsibilities

• Vendor Performance & KPI Management
  • Monitor and analyze service delivery performance, ensuring alignment with defined benchmarks and contractual obligations.
  • Identify performance gaps and recommend corrective actions for both vendor and retained teams.
  • Support the creation of a standardized metric framework for retained and outsourced processes across end-to-end finance functions (OTC, RTR, P2P).
• Process Optimization & Continuous Improvement
  • Lead and support continuous improvement initiatives by identifying root causes and support delivering of the solutions that enhance operational performance.
  • Collaborate with internal stakeholders and vendor partners to implement changes that improve efficiency, accuracy, and customer satisfaction.

• Data Analysis & Reporting
  • Collect, organize, and analyze datasets to generate actionable insights.
  • Drive the development and refinement of vendor scorecards.
  • Lead monthly business reviews to report on service levels, trends, risks, and improvement opportunities.
• Change Management & Stakeholder Engagement
  • Support and guide change management initiatives, ensuring training and communication plans are effectively executed.
  • Build strong cross-functional relationships to influence without direct authority and promote accountability for performance.
  • Serve as a subject matter expert, providing mentorship to operational teams and driving the adoption of performance frameworks.
• Strategic Leadership
  • Act as a trusted advisor on outsourcing strategies, using your knowledge of industry trends and finance operations to influence key decisions.
  • Provide leadership through deep functional expertise and by fostering a culture of excellence, collaboration, and continuous improvement.

Qualifications

• Bachelor's degree in business, Finance, or related field
• 6-8 years of experience in business consulting, financial operations, or vendor management
• Strong understanding of finance processes and terminology (OTC, RTR, P2P)
• Proven experience in business analytics, including performance monitoring and root cause analysis
• Advanced Excel skills and proficiency in data visualization and reporting tools
• Strong communication and stakeholder management skills
• Demonstrated ability to influence and lead cross-functional teams in a matrixed environment
• Experience working in a global shared services or multi-vendor outsourcing environment
• Recognized subject matter expertise in finance operations and/or vendor performance management

Preferred:

• MBA or advanced degree
• Professional certifications (e.g., CPA, CIA, CISA)
• Expertise in designing and managing complex KPI frameworks
• Familiarity with ERP and finance automation tools

#LI-RC1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 418812_external_USA-NC-Salisbury