Field Claims Specialist - NC Workers' Compensation

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

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When is the last time you felt like you made a difference to your employer and in the job you do? Been awhile? Never? Our employees at Strategic Comp DO make a difference and feel appreciated for it. In fact, we received 98% rating for overall job satisfaction from the participants in our last employee survey. This clearly indicates the passion and energy our staff has for our company and for the job they do!  

A big reason for these successes is due to our careful matching of the right job with the right person. Currently we have an opening for a Field Claims Specialist in your region. Are you innovative, high energy, resilient, determined, assertive, clever, and competitive? Do you see each new claim as a puzzle to work and a challenge to be won? Does this sound like you? If so, this might be the right job for you.

Here’s who we are. Strategic Comp is part of Great American Insurance Group, which was established in 1872. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance focusing on specialty commercial products for businesses.  The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc. AFG’s common stock is listed and traded on the New York Stock Exchange (“NYSE”) and NASDAQ under the symbol “AFG”.

Here’s what we do. We insure workers’ compensation coverage for large companies, using our deductible program. Our service in claims and loss control is second to none. We’ve found that a large majority of our customers feel the way our employees do. Our renewal retention is 90+%, meaning our customers enjoy working with us too!

Here’s what you would be doing if hired for the Field Claims Specialist position. Your role would be to investigate and adjust workers' compensation claims with the highest potential exposure. We take an extremely aggressive and pro-active approach in claims adjusting and are looking for the person who not only knows their territory’s comp laws but also enjoys the role of putting that experience to good use. Because we focus on outcomes and not just processes, we look for the adjuster who is very skilled at developing strategies to bring claims to resolution.

The person hired for this position will work from an office in their home approximately 40% of the time and work in the field approximately 60% of the time.  Overnight travel is required as needed and where caseload dictates. Candidates must reside in North Carolina.

Responsibilities

• Investigating losses

• Analyzing coverage, determining compensability and benefits

• Establishing reserves and negotiating settlements

• Conducting face-to-face meetings with claimants and insureds

• Preparing large loss reports to both internal and external audiences

• Attending settlement conferences, pre-trials and trials as assigned

• Working closely with defense attorneys and other vendors including medical case management, surveillance, etc.
   

Physical Requirements

• Requires prolonged sitting and/or standing.

• Requires frequent travel, including some overnight travel.

• Requires ability to operate and/or travel in a motor vehicle for long periods of time.

• May require occasional travel by airplane.

• Requires frequent use of computer.
   

Qualifications

• A minimum of 10 years of North Carolina workers' compensation claims adjusting experience with higher exposure claims is required

• Additional experience handling South Carolina workers’ compensation claims preferred

• Active North Carolina workers compensation adjusters license is required

• Strong consideration will be given to candidates with industry designations including Associate in Claims

• You must be a great communicator, in both written and verbal form, and be able to work with a variety of internal and external contacts

#LI-REMOTE

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Business Unit:

Strategic Comp

Salary Range:

$105,000.00 -$115,000.00

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.