ER Manager I

Are you a strong problem solver and decision maker who excels in a managerial setting? When working through a challenge, are you analytical, thoughtful, and calm? Do you value building relationships with credibility and confidentiality? If so, our Employee Relations Manager I is the position for you.
Spectrum keeps nearly 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Employee Relations Managers play the integral role of keeping our employees connected, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources and programs that serve our people.
BE PART OF THE CONNECTION
As an Employee Relations Manager I, you'll engage in the development, planning, and implementation of employee relations policies and procedures. You'll perform various employee relations duties, including employee counseling, equal employment opportunity, disability services, and labor relations. You'll have the opportunity to work with people across all parts of the business and help them focus on doing their best work as you see their HR needs through to resolution.
WHAT OUR EMPOYEE RELATIONS MANAGERS ENJOY MOST

• Working closely with managers and field human resources to ensure consistent application of policy, practices, and initiatives
• Advising, coaching, and guiding managers on disciplinary issues including misconduct, policy or practice violations, corrective actions, and termination
• Reviewing challenged termination decisions and disciplinary decisions for fairness, consistency, and potential legal liability
• Making recommendations to resolve concerns that promote a fair, equitable, and inclusive workplace
• Utilizing high-level judgment and risk recognition skills to appropriately identify and estimate legal risk

As you efficiently manage employee interactions, your goal is to provide excellent service with an appropriate sense of urgency. Needs constantly change as you provide counsel on a variety of employee relations-related issues. With over 96,000 employees, your work is essential to empowering, developing, and safeguarding our people and their careers. You'll have the opportunity to work with people across all parts of the business and grow both personally and professionally.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: 7+ years recent experience as a human resource generalist of which 5 years in Employee Relations in a heavy service, field operations or call center setting
• Education: Bachelors' degree in Human Resources or related discipline, or equivalent combination of education and experience
• Technical Skills: Certified in ELI training programs required. Certified in Internal Investigations required
• Skills: Demonstrated communications skills. Critical thinking and analytical skills
• Abilities: Can prioritize and organize effectively
• Travel Ability: Office environment. Travel a minimum of 10%

Preferred Qualifications

• Master's degree
• PHR or SPHR

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards:

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HER310-HR 2025-52096 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.