The Enterprise Solutions Engineer III is responsible for designing and implementing enterprise-grade platform solutions that support strategic service management and business process capabilities across the organization. Takes direction and guidance from more senior Enterprise Solutions Engineers and department leadership to ensure reliable technical execution within Agile delivery and provides direction to engineering team members while reporting up to leadership.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve
This role is a senior-level ServiceNow engineering position responsible for designing, developing, and governing scalable solutions across the platform in support of departments such as HR, Finance, IT, and Security. The Engineer III leads solution design, implements complex workflows, integrations, and AI capabilities like Now Assist, and ensures configurations are secure, compliant, and aligned with ServiceNow best practices.
WHAT YOU CAN EXPECT
Enterprise Solution Design & Delivery: Design and implement complex, cross-module solutions aligned to enterprise standards, including advanced integrations across ERP, identity, cloud, and third-party platforms.
Technical Leadership & Standards: Lead design sessions, conduct code and configuration reviews, and enforce development best practices to ensure high-quality, scalable solutions.
Platform Governance & Administration: Oversee platform governance including role-based access controls, lifecycle management, upgrade planning, and approval of significant changes to ensure security, compliance, and sustainability.
Platform Performance & Reliability: Monitor platform health and performance, driving continuous improvements to optimize stability, scalability, and operational efficiency.
Agile Leadership & Delivery Execution: Provide technical leadership within Agile processes, guiding backlog prioritization, estimation, and task delegation; ensure timely delivery, remove blockers, and manage risks impacting delivery or platform stability.
Strategic Alignment, Innovation & Mentorship: Align platform practices with governance and total cost of ownership goals, identify opportunities to expand platform value, and mentor Engineers I and II, conducts code reviews, and fosters strong development practices to elevate team capability and consistency.
Solution Architecture & Technical Excellence: Designs complex, cross-functional automation solutions and develops advanced scripting and integrations; establishes reusable patterns and ensures scalable, maintainable, and secure implementations.
Strategic Thinking, Communication & Collaboration: Utilizes strong analytical skills with superior communication in order to collaborate across business and IT stakeholders, aligning work to organizational goals, and driving high-quality outcomes.
QUALIFICATIONS
Required Bachelor's Degree Business, Computer Science, Engineering, Information Systems, Public Health, or related field
Preferred Master's Degree Business, Computer Science, Engineering, Information Systems, Public Health, or related field
5 years ServiceNow engineering experience OR enterprise SaaS platform experience Required
5 years Platform architecture, integration patterns, governance, security, and lifecycle management Required
5 years Deep multi-module ServiceNow expertise in ITSM, HRSD, CSM, SPM Required
8 years ServiceNow engineering experience OR enterprise SaaS platform experience Preferred
Certified System Administrator - ServiceNow Required
Licensure - . ServiceNow certification (CAD and module certifications)
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
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