Enterprise Operations Quality Control Specialist - On-Site

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Enterprise Operations Quality Control Specialist provides quality control oversight and support sampling specific decisioning completed by the Business Group identified to ensure adherence to internal procedures and regulatory guidelines and established laws are met.    

Primary Responsibilities

• Performs review of specific Enterprise Operations business activities to ensure policies and procedures were followed and documents were appropriate and executed properly
• Reviews assigned samples and independently makes an investigative decision
• Applies knowledge of Business Unit system of record for understanding to review all inquiries, case management, investigations, etc. for completeness and accuracy
• Completes secondary reviews ensuring applicable compliance oversight documented
• Enters final decision along with supporting information into Quality Control System communicating results to internal Business Group for feedback
• Assists in problem solving, researching and formulating responses to the Business Group due to errors for regulatory ineffectiveness                            
• Ensures compliance to department, agency, bank and federal guidelines and procedures to mitigate risk
• Works under limited direction and/or supervision

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements  

• High School Diploma or GED
• Three (3) years of experience working with regulatory requirements with associated line of business

Preferences                                                                                                           

• Previous quality control experience
• Prior experience working in banking with specific knowledge in Operational areas of expertise including Bank Operations, Account Solutions, Contact Center, Lending, and Technology       

Skills and Competencies                                                                                                                  

• Ability to multi-task and set priorities
• Advanced knowledge of operational areas of support
• Advanced in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Detail oriented
• Knowledgeable of all applicable regulations, agency guidelines and laws governing the business groups supported
• Knowledgeable of main bank systems and tools to perform operational reviews in quality control
• Proficient verbal, written communication, and organizational skills
• Working knowledge of main systems used in quality control: Verint, RAMs, Detica, Fraud Resolution, Data Navigator, PartnerCare, Empower, Black Knight

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary locations being for Birmingham, AL, Atlanta, GA, Charlotte, NC or Nashville, TN. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.