Enrollment Specialist (East Coast)

About The Role

Our clients are seeing the immense value and health benefits for their employees and we’re constantly getting new users, which means we’re looking for an Enrollment Specialist to assist in enrolling our new users at events around the United States, with an emphasis on the East Coast. We are looking for someone who is currently based on the East Coast, preferably in the Northeast, near a major airport, as this role requires heavy travel around the country during our peak months.

Hello Heart believes in every employee being taken care of from their toes to their heart and everything else! This is a salaried position, with full medical benefits paid (health, dental, vision), and equity in the company.

Responsibilities:

• Create delightful member interactions, ensuring member experience is top of the line.
• Partner with Customer Success and our clients to design and execute successful enrollments and engagement campaigns, both virtually and in-person.
• Travel onsite to clients to drive users’ enrollment process in different locations across the United States.
• Assist with Marketing and Customer Success teams with feedback on how to improve enrollment events, actively providing solutions and problem-solving.
• Own member questions live and on-site, and escalating more complex issues to our Support and Developer teams as needed.

Qualifications:

• Bachelor’s degree or equivalent work experience
• Currently located on the East Coast, strong preference for the Northeast, near a major airport
• 2+ years experience working a customer-facing position, ideally working in a field role or events role managing logistics
• Professional work experience in a travel-heavy role with the ability to travel at least 50% of the time seasonally
• Comfortable working at different hours of the day. (ie, split shifts, early mornings, late nights to accommodate enrollment schedules) 
• Ability to lift up to 30 pounds
• A valid Driver's License
• Nice to have: Bilingual in Spanish, both conversationally and in writing

The US base salary range for this full-time position is $65,000.00 to $75,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.