Head of SRE

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

As SRE Manager, you will lead the creation and operation of a 24/7 Site Reliability Engineering function for Vercel. Your primary goal is to act as the eyes and ears of the engineering organization, using telemetry, inquiry, and defined service objectives to ensure that high standards of quality are upheld across Vercel engineering.  You will partner with developer teams to ensure that reliability, performance, and cost efficiency are consistently integrated into their priorities, and you will provide engineering support to ensure these goals are met together.

Your primary methods of achieving these goals should include: establishing and modeling a strong culture of ownership and accountability; developing collaborative relationships with developer teams; and driving candid, detail-oriented and solution-oriented conversations around technical risks and how best to manage them.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

• Build & nurture the SRE team at Vercel, holding a high bar for technical work and teamwork.  Build rapport with each member of the team and support them as they level up their skills.
• Define and maintain company-wide practices around SLO definition and management, incident management, postmortem analysis, and disaster testing and recovery.
• Generate informed insights regarding service quality and interface directly with executive leadership to communicate risks and opportunities and influence cross-engineering prioritization.
• Partner more specifically with CDN and Compute engineering teams to define and manage SRE-driven project initiatives that improve the robustness and operational efficiency of the company’s most critical serving systems.

• At least 5 years experience in an SRE role, or at least 8 years experience in an adjacent role (e.g. platform engineering), operating in a scaled environment.
• At least 3 years experience in engineering management.
• Firm grasp of the SRE philosophy and mindset, with practical experience working on or directly with SRE teams that have proactively engaged in system design and improvement.
• Strong sense of accountability and commitment to problem solving, backed by a curiosity to dig deep and identify root causes.
• Willingness to proactively engage with development teams to influence the course of software design and operational practices.
• Capability to manage risk, make decisions, and exhibit sound judgment
• Demonstrated ability to plan and deliver long-term projects
• Experience with distributed system design
• Experience and comfort with cloud, networking, software, and operating system concepts

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The New York, NY pay range for this role is $220,000-$300,000.  This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside New York, NY may be adjusted based on employee location.  The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel

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