Employee Benefits Account Manager - Large Book

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Account Manager to join our growing teams in Jacksonville and Tallahassee, FL.  

The Employee Benefits Account Manager supports the maintenance, growth, and servicing of assigned employee benefits accounts by coordinating new business and renewal marketing, underwriting activities, and day-to-day client service needs. This role works closely with clients, carriers, and producers to provide benefit plan support, assist with claims and administrative issues, maintain accurate account records, and ensure timely processing of account activities. The Account Manager develops strong client relationships, applies technical knowledge of employee benefits coverages, and delivers responsive, high-quality service while supporting overall account retention and growth.

How You Will Contribute: 

• New Business marketing including, but not limited to rating and quoting employee benefit lines

• Renewal marketing including, but not limited to rating and quoting assigned employee benefit accounts

• New Business & Renewal Underwriting including, but not limited to gathering missing enrollment information and all underwriting status follow up

• Work directly with group administrators to assist and educate on the proper administration procedures, State & Federal COBRA, additions & termination, and all other administrative procedures

• Assist employees with unresolved claim issues while educating them on the claims processing system

• Process daily mail, including faxes and e-mail, for assigned accounts

• Answer and process all telephone requests for assigned accounts

• Enter all required data into system to maintain current file data on all assigned accounts

• Maintain & annually update the electronic account files

• Maintain suspense or follow-up system for correspondence/requests

Skills & Experience to be Successful:

• High School diploma or equivalent

• Good technical knowledge of coverage in all benefits line’s insurance coverage

• Good verbal and written English communication skills

• Strong negotiation and problem-solving skills

• Good organization and prioritizing skills

• Ability to initiate and foster client rapport

• Ability to maintain a high level of confidentiality

• Proficient with Office365 and/or Microsoft Office Suite products

• Present a professional demeanor and attire while dealing with in person presentations and meetings

REQUIRED:

• Must possess and maintain an active Florida 2-15 license in good standing.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.