About this role:
Wells Fargo is seeking a Due Diligence Manager in our Global Operations area of the Bank. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Required Qualifications:
Key Responsibilities
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Due Diligence Manager in our Global Operations area of the Bank. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Supervise a team of individuals who are responsible for executing activities associated with conducting due diligence reviews of bank customers transactions
- Oversee a moderate degree of complexity and risk to determine appropriateness of processes to ensure timely completion, quality and compliance
- Own the client onboarding process and engage with clients, relationship team and third parties
- Mitigate risk through due diligence process
- Identify and recommend opportunities for process improvement and risk control development
- Ensure execution of due diligence programs, processes and control to identify, assess and mitigate risk
- Manage communication and collaboration with business heads, Legal, Audit and regulators regarding risk management of business specific risk programs
- Make decisions and resolve issues to mitigate risk via a thorough due diligence process functional area and team to meet business objectives
- Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility
- Manage implementation of procedures, controls, analytics and trend analysis to ensure comprehensive research and background investigations
- Utilize expertise in data collection and sourcing
- Collaborate and influence all levels of professionals including senior managers
- Lead a team to achieve objectives
- Manage allocation of people and financial resources for Due Diligence group
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
Key Responsibilities
- Lead, coach, and develop a team of approximately 10-15 due diligence analysts.
- Oversee secondary reviews of customer due diligence assessments, ensuring accuracy, completeness, and appropriate documentation.
- Evaluate risks posed by customers-including high-risk industries (e.g., cannabis) and complex risk profiles-and determine whether to exit or continue customer relationships.
- Ensure all decisions adhere to internal policies, procedures, and applicable regulatory expectations (BSA/AML and broader enterprise risk standards).
- Maintain SLA performance (4-day turnaround) and ensure operational consistency across the team.
- Partner with upstream teams to validate the quality of initial due diligence reviews and escalate gaps or concerns.
- Contribute to the development of processes, frameworks, workflows, and controls as the program evolves.
- Provide subject matter expertise in risk assessment, customer risk rating, and enhanced due diligence (EDD).
- Support audit, compliance, and regulatory inquiries through accurate documentation and reporting.
- Drive continuous improvement in efficiency, decision quality, and team capability.
Desired Qualifications:
- Experience in customer due diligence (CDD) or enhanced due diligence (EDD) reviews.
- Certification such as CAMS, Associate CAMS (A-CAMS), or similar (not required).
- Experience leading teams in a regulated industry or compliance-driven function.
- Strong understanding of BSA/AML principles and customer risk assessment.
- Demonstrated ability to manage operational SLAs, workflows, and performance metrics.
- Excellent analytical, decision-making, and documentation skills.
- Experience supporting regulatory exams, audits, or compliance reviews.
- Familiarity with risk-based frameworks and enterprise risk policies.
- Operational leadership in a fast-changing or ambiguous environment.
- Workflow or process improvement experience.
Job Expectations:
- Must work on-site at the location posted (3-day/week in-office requirement)
- Work Schedule Monday-Friday 8am-5pm
Top Skills
Bsa/Aml Principles
Customer Due Diligence
Enhanced Due Diligence
Risk Management
Wells Fargo Charlotte, North Carolina, USA Office
355 W Martin Luther King, Jr BLVD, Charlotte, NC, United States, 28202
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