Director Workforce Capability

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Shape how Genesys builds a future-ready workforce by connecting skills, learning, and AI-enabled capabilities to measurable business outcomes. This role operates at the intersection of strategy and execution, ensuring talent investments translate into workforce readiness, capability growth, and performance at scale. You will help advance how Genesys delivers empathetic, AI-powered customer experiences by enabling employees to grow, adapt, and perform in an AI-enabled environment.

Key Responsibilities

• Drive execution of the enterprise workforce capability strategy by translating skills, learning, and AI priorities into scalable programs that improve workforce readiness
• Lead the evolution of learning platforms and capability technologies to deliver personalized, high-impact development experiences that increase engagement and skill progression
• Shape how AI-enabled tools enhance learning, knowledge access, and career development to improve productivity and employee experience
• Influence platform investment decisions by evaluating business impact, scalability, and long-term capability alignment across the learning ecosystem
• Build and manage strategic vendor partnerships that deliver measurable value, innovation, and alignment with enterprise capability goals
• Partner across HR, IT, Procurement, Finance, Legal, and business leaders to align workforce capability initiatives with enterprise strategy and operating priorities
• Establish governance, planning rhythms, and decision frameworks that improve execution discipline and cross-functional alignment
• Develop measurement frameworks that link learning, platform adoption, and AI enablement to business performance, workforce agility, and internal mobility outcomes
• Translate complex technology and AI concepts into practical, business-relevant solutions that drive adoption and sustained impact

Required Qualifications

• Demonstrate significant experience in Talent Development, Learning Technology, HR Technology, Talent Management, Workforce Capability, AI enablement, or related transformation roles
• Exhibit strong knowledge of learning platforms, talent technologies, and the broader HR technology ecosystem
• Apply a clear understanding of how AI influences workforce capability, learning, and employee experience
• Lead implementation, optimization, and governance of enterprise learning or talent platforms
• Evaluate AI-enabled capabilities and translate emerging technologies into business-relevant use cases
• Build and manage vendor partnerships to deliver scalable, high-value solutions
• Guide strategic platform investment decisions, including prioritization, rationalization, and value assessment
• Collaborate effectively across HR, IT, Procurement, Finance, Legal, and business leadership
• Drive execution through governance, roadmap development, and change adoption
• Use data and analytics to inform strategy, support decision-making, and demonstrate measurable impact
• Communicate complex concepts clearly and influence diverse stakeholders

Preferred Qualifications

• Apply experience in skills-based talent strategies, workforce planning, or learning transformation initiatives
• Demonstrate familiarity with LinkedIn Learning, LMS or LXP platforms, talent marketplace technologies, and AI-enabled learning solutions
• Operate effectively within global, matrixed organizations
• Build measurement frameworks for platform adoption, workforce capability, and value realization
• Bring experience in product management, digital transformation, or enterprise capability-building initiatives
• Demonstrate familiarity with responsible AI practices, including governance, user trust, and change readiness

Why Genesys

At Genesys, we embrace empathy, fly in formation, and go big. You will play a critical role in shaping how our workforce evolves alongside AI innovation, ensuring employees are equipped to deliver exceptional customer experiences while growing their careers in a collaborative, forward-thinking environment.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.